The guys working inside recomme that we call the manager to log in more easily and it was. Thank you for helping us with our rental!Laura T.
Moving Truck Rental in Richmond, VA at Brook Road Auto Care
(Concessionnaire U-Haul dans le voisinage)
Pour nous contacter
Richmond, VA 23220
Services dans cet établissement :
- Lun - ven : 9h am à 4h pm
- Sam - dim : fermé
Heures d'ouverture spéciales
- 4/19/2021 - 4/23/2021: 10h00 am - 12h00 pm
- 4/26/2021 - 4/30/2021: 10h00 am - 12h00 pm
- 5/3/2021 - 5/7/2021: 10h00 am - 12h00 pm
- Retour client 24 heures
One-Way and In-Town Local Rentals in Richmond, VA 23220
U-Haul compte la plus grande sélection de camions et remorques de location locaux et à sens unique dans votre région. U-Haul offre un processus de déménagement simple lorsque vous louez un camion ou une remorque, ce qui comprend : remorques fermées, remorques ouvertes, remorques pour voiture et remorques pour motocyclette. Combinez vos efforts de déménagement en louant un camion et une remorque à U-Haul dès aujourd’hui!
Services supplémentaires à cet emplacement
Évaluations des clients
- 4 Average Customer Rating
Let us know what you think.
Your valuable feedback will help us serve you better.
There was a lot of hassle in picking up the truck. I was texted a location to pick up the truck at 9am. We got thereat 9am and the truck was not available. I was then sent to another location across town and found that it was closed. Luckily someone was able to help who was only there working as a mechanic. We had to call the owner who was at home and off for the day to process us. In the meantime I had 2 workmen scheduled to help with the move. Not a pleasant way to start the day.David G.
Cancel this bullshit service immediatelyDonald M.
Andrea Cummings-Thomas, Customer Service Rep. was very kind and professional. She explained the rental process thoroughly. You should be proud to have her work for your. company! Rosalyn White Moorerobin M.
Very helpfulCHRIS E.
I have dropped off and handed of the keys so not much experience I gained on dropping off to provide any feedback on the center.Govinda B.
This isn't specific to the location, but the online checkin needs work. I didn't want to return it to the Richmond facility but couldn't edit this on the app. So I ended up having to pay and extra $200 since I had to drive it back from Staunton. I also wasn't able to edit the hours I set either so since I couldn't return it in Staunton, it stayed with me overnight, which made it cost even more. Won't ever be using the online checkin again.Alex K.
The original location, on Boulevard at the Diamond, did not have my truck. They had only one person on staff on the last day of the month, which was unacceptable. The line was a hour wait because the person was there at the desk AND had to take people outside to their trucks AND assist people with storage facility issues AND answer the phone, etc... You simply cannot single staff this location. After the hour wait, our truck was not there. The people who loaned it before us still had it. I appreciate her level of customer service, but she was overtly kind to the people who had simply KEPT THE TRUCK all night instead of telling them they needed to get it back immediately because people were waiting for it. I went home. I was called another hour afterward to say that she found me another truck, but that I had 10 minutes to get to this location (Broad Rock Auto Care) before they closed. The staff at that location were wonderful.Caitlin H.
Direct me to the right pickup and drop location it cost me 1hr if moving services because I was late because of wrong location. Drop off was wrong locationRoy G.
We dropped truck off at this designated location, and I received a confirmation that it had been checked in as "received" early upon UHAUL designee's arrival to the location. I appreciate the expedience of this UHAUL representative.Carolyn A.
My reservation changed to another locationwhich didnt have my prepaid packing supplies. I had to drive to 2 locations.Lorrie L.
just dropped the truck off in the evening.DENISE P.
Nothing, Steve was very knowledgeable and provided information that we were unaware of. Very helpful.Deborah V.
There was no safe place to fill up the gas tank, so we had to leave it on 3/4 full. The attentant said not to go to the nearest gas station because it wasn't safe.SANDRA P.
Continue offering the same great customer service!LAMONT B.
Nothing. Steves was fantastic. She helped me every single step of the way...and then some. I had to go out of my way to get to this location and will always go out of my way to use this location instead of the location 1.4 miles from my home.LYNETTE P.
Great customer service - friendly, knowledgeable, fast service.Robert M.
Not much of anythingDewey M.
So smooth and easy- well done! Cant think of any better.Rebecca E.
The staff person I dealt with, Andrea, was great.chris C.
The nicest group of folks every single one of them that were working there they were so wonderful we are thinking to bring our cars to Brook Road auto care for any future repairs. They are a first rate high quality business and are an asset to U-Haulrichard p M.
Personnel wasn't presentBianca C.
Nothing I can think of - both employees I interacted with were very friendly, courteous and helpful!!robert M.