I had to do all my dealings over the phone because there was no one there that could help me with U-Haul services. Also, I was charged twice and I’m still waiting on my funds to return to my account.
KRISTI W
AZ Express
(U-Haul Neighborhood Dealer)
Services dans cet établissement :
Locations aller simple et locale® à Richmond, VA 23225
U-Haul compte la plus grande sélection de camions et remorques de location locaux et à sens unique dans votre région. U-Haul offre un processus de déménagement simple lorsque vous louez un camion ou une remorque, ce qui comprend : remorques fermées, remorques ouvertes, remorques pour voiture et remorques pour motocyclette. Combinez vos efforts de déménagement en louant un camion et une remorque à U-Haul dès aujourd’hui!
Services at Other U-Haul Établissements
Évaluations des clients
- 3,0 - Cote moyenne des clients
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Avis vérifiés des clients
Chaque avis est lié à une véritable U-Haul réservation ou contrat.
Comment U-Haul Fonctionnement des avisI scheduled this trailer one week in advance. It was confirmed for pickup at the Hull St location for 9. When we arrived the location was closed so we had to call customer service. At that time, but after calling, the location was moved to Jahnke Rd which required a 45 min drive. There was then a lot of confusion to get the agreement settled and while we told the rep our end location, a drop off site 4 hours away was identified. We didn’t know this and then had to call to get it relocated. Much of our issue was not related to the location itself, but the lack of communication on the change.
Donna MConvenient location, but it is not a nice convenience store. Rough place. Check in was slow. The guys at the counter were friendly and helpful though
DOUGLASMICHAEL BGreat customer service
Stephanie VWhen I placed the u-haul order for this store it was for mobile pickup. Upon arriving, the app would not let me pick up and customer service said it was not available for mobile pickup and I would have to wait an hour until the store opened to get the vehicle. The store did not open at 9, the employee showed up late. When I tried to pick up the u-haul the manager was not in store and was saying he didn’t see the reservation. It was a 2 hour process to pick the u-haul up. I ordered 2 dolly’s, neither of which were in the truck. I contacted customer service who refunded me for the dolly’s that were missing.
Sarah B