Could not adjust right mirror or seat back.Deb C.
Moving Truck Rental in Rio Rancho, NM at Cabezon Self Storage
(Concessionnaire U-Haul dans le voisinage)
One-Way and In-Town Local Rentals in Rio Rancho, NM 87124
U-Haul compte la plus grande sélection de camions et remorques de location locaux et à sens unique dans votre région. U-Haul offre un processus de déménagement simple lorsque vous louez un camion ou une remorque, ce qui comprend : remorques fermées, remorques ouvertes, remorques pour voiture et remorques pour motocyclette. Combinez vos efforts de déménagement en louant un camion et une remorque à U-Haul dès aujourd’hui!
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Évaluations des clients
- 4 Average Customer Rating
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Steven is so kindAshley J.
Amazing customer service!!ANGELINA U.
Very helpful and pleasant!Roberta B.
I had to drive to another city for pickup rather than the location that I asked for which was a half a mile from my house because Uhaul's problem became mine. There was NO attempt to accomodate or assist. Had to wait 45 minutes for service. Was not given a contract or safety pamphlet. Had to load dolley myself. Truck windows and mirrors were filthy. Only a quarter tank of gas in truck. This site should not be a Uhaul site, no service, no personalization. It seemed as if I was interrupting just being there.Michael B.
Terrible experience. The person at the desk was self admittedly not trained to help with rentals. The customer service rep I talked to after blamed my issues on me and argued with me over my experience. I spent half an hour calling to explain the situation because of long hold times. I wasn't able to complete my move and the whole experience was overall just terrible.Gabriel B.
I am not a frequent renter of Moving Trucks and recent technological advances (Smart Phones) had left me somewhat bewildered. Cabezon Storage and U-Haul Management were willing to overlook my inexperience and made my rental experience a most rewarding one. Thanks Cabezon Storage and U-Haul Management!Jerry B.
The dolly had no rubber to be able to use it then I was overcharged I'm not a happy person nor a happy customerTammy H.
It's weird that instead of going to uhaul that it's contracted out to other vendors instead, why not just handle the business at uhaulBrandi M.
Great serviceBrian G.
Phone app didn't work for pickup. Had to check-in inside store and the only way he could rent to me was if I bought insurance I never contracted for and didn't want. When I returned the truck different employee didn't know how to check me in and your website was down. So I left not knowing what I was charged. Worse than poor service.Jon H.
Reservation was for 8:00 am but the location does not open til 9:00, was not informed of this in the e-mail. So we had to rearrange our schedule to come back .tracy R.
I reserved a box truck several days in advance but when I arrived at location, U-Haul system had me re do the whole thing and would not process in a timely manner. It cost me almost an extra 90 min lost moving time past my original pick up time. This resulted me not getting the truck back in time which cost me an additional day of rental expense. The clerk was helpful but again the U-Haul system was not operating correctly. I thought the whole point of a reservation was to have everything ready to go at time of pickup.Antonio M.
Easy and convenient for me. One thing to note, Westside drive is multi-lane, making it super easy to get in and out of there in a big truck. THIS IS THE LOCATION TO RENT FROM on the west side or southern Rio Rancho. My dealings with Uhaul in the past was they had an older fleet. The truck I rented was pretty new, started first flick and ran like a champ. Easy to deal with dealer and nice trucks, I will be moving again in a year....I'll be back. (Be sure to use their booking site for movers! It made my life so much easier, all I had to do was drive! Moving is stressful enough, get some help it's cheap and worth EVERY penny! I had a Wonderful experience from start to finish! Thanks.Donald G.
I had to stay about 30 minuets after for them to figure out there app, they said I would be charged 75 + 3 but needed up getting charged and extra 30 bucks 5 days laterMason R.
Staff was very helpful and polite. Truck was clean and full of fuel.Jimmy S.
Agent (Leo) would benefit from customer experience training. He was rude, unprofessional, argumentative, and presented with a 'you are interfering with my work' attitude. Sunvisor on truck was broken and hung down into drivers view. Window shade was torn, tattered, and stained. Truck cab smelled dirty and was not clean.Jean C.
better key drop off box .was broken into had to call all the phone numbers on what to do there was no emergency local phone numberRudy P.
I compared my experience to the service I received on southern bl Rio Rancho, NM. It was not the same. I was given contracts to sign and I told him I didn't have my glasses and he didn't offer to explain what I was signing. I was given the key and was not asked to inspect the vehicle. I took pictures of truck all around. The truck was dirty inside and out, the drivers sunviser was broken, the truck needed gas and the sun shield was falling apart. I brought these things to his attention and he said I didn't check the truck out so I have to talk to who did. He said you should get an email in about an hour. I asked him if he was going to check the truck he said I will have my asst do that since she left a lot undoneSandra P.
Clean cabin and back of truckJames V.
I was charged double what I was quoted for rental costs and Safemove Insurence without explaination, though I returned the truck early and in cleaner then I received it.Kerry Ann S.
No coments very satisified.Benjamin M.
Overall my experience was very pleasant, I was assisted by Cabezon making the reservation and the rental fee was very affordable. However, I did have a couple of issues with the rental truck (a 10-footer). My first issue was the side mirrors were impossible for me to adjust because the mirror holders seemed to have only 2 settings - either pushed too far out, or pulled too far in. I was not successful trying to move the actual mirrors themselves, and they would not budge. My second issue was that I could not find the lever to push the drivers seat back a bit further and I am very tall. Despite these minor issues, I will recommend Cabezon Storage and the UHaul Rental in the future.Chaz C.
At first management tried to joke with me which I didn't find funny but then after letting it slide because I knew I could get a unit I was OK with the attempted funny sarcasmVITTORIA W.
Great place the people there were friendly and helpfulMandisa B.