I wasted 20 minutes to check in and pick up a truck rented. U-Haul process is complex more than necessary, on the website I choose to not have insurance and not provide additional contact but on the location, the guy asked for additional contact and every time stop to talk to me to serve people in the store who arrived after me. On the end the price was different, than was selected additional insurance that I do not select previously. Was a very Ned experience because I was in a hurry to have time to do what I needed to do with the truck and return it on time. This location also do not have space to let customer car during rent.
Elissandro F
College Plaza Exxon
(U-Haul Neighborhood Dealer)
Services dans cet établissement :
One-Way and In-Town® Rentals in Rockville, MD 20850
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Évaluations des clients
- 3,0 - Cote moyenne des clients
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There was no parking in the site and they always want you go to across a busy street to park your car! that's so messed up . it was raining and they wanted me to park across the street in the pouring rain . They have all these parked used cars parked on site with no license plates parked and taking all the space for us to park the car ! and there is a rude guy working there that i can't stand! so rude .
Rebecca MThis location not responding properly. They are not respectful
JANARTHANAN TThe App did not work for checking in and returning the truck. It should be fixed.
William DI was very surprised that when I arrived, the clerk could not help me complete the checkin process. I was told I had to use my phone to complete the checkin process. I had to go back home because I didn’t have adequate cell signal on my phone and didn’t have my reading glasses to adequately see my phone screen. Very difficult process. I won’t be using U-Haul again if I can help it and definitely would not recommend to other people.
Jamie N