Este negocio no es confiable debido a que se excedieron con el cobro del gas cuando lo deje iba casi en el límite como me lo dieron y me cobraron cuatro galones mas
Jose Z
AMPM Northgate
(U-Haul Neighborhood Dealer)
Services dans cet établissement :
Locations aller simple et locale® à Sacramento, CA 95834
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SUZANNE CThe employee from the gas station are not helpful, and had me call there manager and never answered. I waited for 30 min and he never called back and I told the employee I had to leave and had to show him my Id and took a picture then he gave me the keys. This location is not recommended at all.
Jovani ZI had two different representatives assist me tonight, and both of them went truly above and beyond. When I arrived to pick up my truck, the lock provided didn’t include the correct key. It appeared to unlock nothing but a strap, which was confusing and frustrating. When I called, the representative immediately validated that I wasn’t missing something — there was in fact a second lock that required a key that hadn’t been provided. I had to go into a nearby gas station, where the attendant was hesitant to help and wanted multiple levels of verification. The U-Haul representative stayed on the phone with me, asked to be put on speaker, and personally confirmed everything needed. When the attendant pushed back, she firmly and professionally advocated for me and made sure I was given the correct key. She stayed on the line the entire time until the situation was fully resolved. That level of support made a huge difference. Later, when I returned the truck, I ran into another issue — the app would not upload the required photos (6 out of 7 kept failing despite multiple attempts). I called again and another representative quickly stepped in, emailed me, and allowed me to send the photos directly. She reviewed and approved them right away. On top of that, there was no key drop box available and the gas station was closed, so I had no clear way to return the key. She patiently walked me through an alternate return process and made sure everything was completed correctly. Both women were patient, kind, efficient, and incredibly empathetic. It was late, I was alone in an unfamiliar gas station parking lot, and what could have been a very stressful situation was handled with care and professionalism. They stayed on the line with me until everything was resolved and I was safely on my way. Their support genuinely made me feel heard, supported, and safe — and that’s not something you forget. This experience completely changed what could have been a very stressful situation, and I would love for this feedback to be shared directly with their manager. I sincerely hope U-Haul is able to identify both representatives through my reservation details and formally recognize them — their level of care and professionalism deserves to be acknowledged.
Regina DCat hair all over the place pick up was complicated. Felt like I was dealing with third party
Tatiana J