Unprofessional the location still hasn't given me my final receipt. I used less miles than expected but still charged for the higher chargeZachary H.
Trojan Storage Of Salem
(U-Haul Neighborhood Dealer)
Services dans cet établissement :
One-Way and In-Town® Rentals in Salem, OR 97301
U-Haul compte la plus grande sélection de camions et remorques de location locaux et à sens unique dans votre région. U-Haul offre un processus de déménagement simple lorsque vous louez un camion ou une remorque, ce qui comprend : remorques fermées, remorques ouvertes, remorques pour voiture et remorques pour motocyclette. Combinez vos efforts de déménagement en louant un camion et une remorque à U-Haul dès aujourd’hui!
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Nous offrons la plus grande couverture en Amérique du Nord!
Nous expédions à l'autre bout de la ville et à l'autre bout du monde!
U-Haul est l'installateur numéro 1 d'attaches de remorque en Amérique du Nord.
Service de propane livré directement à votre porte!
Nous offrons la plus grande sélection de l'industrie!
Évaluations des clients
- 4,0 - Cote moyenne des clients
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The person who rented out the van helped me immediately, as I was the only customer in the store. Unfortunately, she took 40 minutes to complete the process of renting the truck out to me, and left me with only 90 out of 120 minutes I had rented the truck for, and told me to call to add more time if necessary. I'm on a tight budget so I rushed instead to return the van on time. She also told me that I would be charged $107 but that all but the original $31 would be returned to me as long as i returned the truck. After returning the van, i was charged $71,85 for everything, without explanation for the fees and without them listed in the papers I was given when renting the truck. I was charged about $180 when I was told online I would be charged $31 ($20 for renting the van, $1 for an environment fee, and $11 for insurance). I wish I had known all of these charges were going to be made to my card- I would never have rented a vehicle if I knew it would cost this much. Please let me know if and when I'll be getting the money besides the $31 back.Taylor H.
Easy peasyKim A.
Despite Uhaul not informing the location we would be coming, the person who helped us check back in the truck was polite and friendly.Crystal F.
I know nobody will read this because you don't care. But my experience was absolutely terrible. I was told the price I paid at pickup included mileage. I was good with that. I had to request to change the pick up to a different day but still only needed it for a day. We had bad weather that included snow and ice so it made moving a pain. I asked for five hours to be added to the drop off time. The lady at front desk said ok and said it was all taken care of. Once I went to drop off the truck I was told I'd be charged an additional $82. I refused to pay it, disputed the charge and was told I'd be contacted by a U-Haul representative the next day. Instead of that happening the extra $82 was deducted from my account and nobody contacted me. So I reached out via chat and at the end of the conversation the representative tried to act like they cared and understood. Then less than one minute later they sent me a message saying I hadn't replied in three minutes so they were ending the chat. Bottom line is U-Haul doesn't care as long as they get paid. I paid almost $300 for a one day rental and nothing was done to even attempt to explain it or anything. I was basically told it is what is is and that they â€œunderstandâ€. I will never recommend this company to anyone and I will never use U-Haul again.Fred F.