The original u-haul site did not have a truck available. I was directed to another location to get the truck. I returned it the same day during business hours. I was charged for 3 days, plus an after hours fee and a cleaning fee! I am currently on hold for customer service to resolve this issue. I have been waiting for an hour.Curtis R.
(U-Haul Neighborhood Dealer)
One-Way and In-Town® Rentals in Salt Lake City, UT 84115
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When I made the reservation I planned to need the rental truck for six hours, however on the day of the rental I determined that I would need it for a couple of hours longer which I explained to the rental staff. I asked if I needed to make that adjustment to my rental contract, but was told that as long as I brought the rental back before close of business that day I would NOT be charged for an additional rental period. At the end of the day I was driving the rental truck to the drop off location and I was confident I would be there before close of business which according to their posted operating times was 6 pm, but it would be close. I called to let them know I would be there by 5:45 which was only 10 minutes from the time I called. The staff told me they might not be able to wait and I should plan on using the after hours drop off procedures. I pointed out it was only 10 minutes from that point, but she said she wouldn't promise anything. I did actually arrive before 5:45pm and they did receive the truck, but upon receiving the close out statement I saw I had been charged for two rental periods. I called the customer support number for Uhaul and spoke with the representative who explained that my rental period was based on the time I initially selected and since I brought the rental back past that time I was charged for a second rental period. I told her about my conversation with the rental staff regarding NOT being charged more if I brought it back by close of business she responded that it would have been better to initially select a 24 hour rental period and then bring it back early. She was kind enough to remove the charges for the second rental period. On the Uhaul rental website it doesn't suggest renting for 24 hours and then bringing the rental back early nor does it state that whatever rental period I initially indicate will be used to determine whether I am charged more than the initial fee. In fact, by allowing rental periods for less than 24 hours the implication is that I will be charged for only that period of time and not 24 hours. Deceptive at best, deceitful at worst. The staff at the rental location wasn't willing to wait a mere 10 minutes to receive my rental return even though the return time was within the published operating hours. Not likely that I will be using Uhaul again, Enterprise is much better in my experience.Michael N.
The back of the truck was a mess, trash, cigarette butts, left over fast food, ect. The counter person helping me get the truck picked up was no help, always with the "no, I can't" attitude.Mike Z.
I was charged a cleaning fee even though I received the truck dirty with what appeared to be sheet rock dust in the back.Philip Z.
Very helpful stafflee M.