No nothing was clean. The van smelled like dogs been living in there for a while, dog hair all over the seats, A/C smelled like dog big time. So I told the employee that I would clean it good but had to give me half off my bill.Stephanie L.
Moving Truck Rental in San Antonio, TX at Mailbox Printing Postal Shipping Services
(Concessionnaire U-Haul dans le voisinage)
Pour nous contacter
San Antonio, TX 78201
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - ven : 9h am à 6h pm
- Sam : 9h am à 3h pm
- Dim : fermé
- Retour client 24 heures
One-Way and In-Town Local Rentals in San Antonio, TX 78201
U-Haul compte la plus grande sélection de camions et remorques de location locaux et à sens unique dans votre région. U-Haul offre un processus de déménagement simple lorsque vous louez un camion ou une remorque, ce qui comprend : remorques fermées, remorques ouvertes, remorques pour voiture et remorques pour motocyclette. Combinez vos efforts de déménagement en louant un camion et une remorque à U-Haul dès aujourd’hui!
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Évaluations des clients
- 3 Average Customer Rating
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The cargo van was filthy both in the cab and the cargo area. It wreaked of cigarettes and had french fries, chips and dirt spread across the dash and the floor. The area clearly hadn't been swept in ages. It also had a USPS mail box inside of it when i picked it up...which, incidentally, is a fineable offense. Also, there windshield wiper fluid reservoir was empty...and the windshield was filthy. The van clearly had not been cleaned in some time. Additionally, upon check out I selected "this truck is not clean enough for another family to rent" because I received it in filthy condition. While I did clean it sufficiently to bear being inside of it, I did not want for another family to have to deal with the grime that I did. The location needs to clean that van. For providing this pertinent feedback I was charged a $25 cleaning fee. I should be charging UHaul a cleaning fee... not the other way around. Regarding the location. The van is parked in an alley behind the store next to the door with #106 (the suite number of the location that is listed on the rental for where to pick up your van). I knocked on the door and the associate told me to walk around the block to get to the front of the building. The associate told me they don't "do business out the back door". I see nothing wrong with this, but don't expect people not to knock on a door with Suite #106 printed on it.. that is literally where UHAUL tells you to go. Perhaps put up a sign on the door that says to walk around the block and back to get to the front door for service would be prudent. Once again, a UHaul dealer has delivered a poor experience. This is the baseline level of expereince from UHaul. It is uncommon that I rent a truck, check in on my phone and walk in to receive keys to a clean vehicle that has a muffler, windshield wipers and fluid, and doesn't have drug needles or rotten food in it. I rent weekly from UHaul, but am actively searching for another convenient option. The convenience of UHaul is no longer worth the problems.Logan O.
Easy transaction!Charles K.
MAYBE A MORE VISIBLE SIGN, WE MISSED IT AND IT TOOK AS A FEW MINUTES TO FIGURE IT OUTMaria de Jesus V.
The place was closed on Sunday which is understandable but there was not a drop off box to leave the key in also, there were no signs indicating what to do in case of the place being closed. I had to call UhualEva C.
Already recommended to family n friends I was very satisfied with the Lady that attended me,very nice and very professional. If I need another rental I will go backFOREUNATO R.
To high in priceLAURIE W.
The keys were not located where they needed to be. I had to wait 2 hrs until the location opened. I had people waiting to move and I had to pay them extra.Genaro G.
very help & courteous.JIM R.
This is the second time within a month I've been here and no one is wearing a mask. I turned in the truck with 7/8 tank of gas and they charge me $17.88 and put on the paperwork that I turned it in with only 3/4 tank.Phillip M.
The dolly I rented was stolen, among other items, this store has refused to provide the police with the info they need to investigate the theft because I am disputing the charges.Belinda S.
In my opinion, the truck should be gassed up before the customer receives the vehicle. And refunded the amount of gas the vehicle has when it returns.Chris M.
The customer service rep was very nice and informative with her transaction. Thank you, it was a very pleasant and simple experience.Sylvester F.
Thank you for everything.Betty H.
Originally, parked in front, but was immediately told not to by staff, and was directed to park behind the store. I did so, and pulled into a parking spot. I was then asked again to move it to another area. Directions on where to leave it should be clearer.Lloyd N.
awesome prices and affordable service even with out the app they take your call over the phone , great serviceandres F.
They were understaffed and ill prepared. Between two crying toddlers, and employees lack of communication skills I'd rather go to Iraq to rent my next uhaul.Harold S.
The location was a little sketchy and having to go behind the building was unnerving; however, the quality and efficiency of the process was excellent.Moises O.
Good, friendly environment.Mark R.
Monique is always very helpful and pleasant.raymond C.
I was on a time crunch. I called in to reserve the vehicle and was told I would get a call back in a few minutes after to see it up. Well, that never happened. And I advised that I was on the way. When I got there it wasn't set up. I had to wait for the clerk to get back from the store. Service was sub par. Took almost 30 minutes just to get out of there.Angelia W.
Location sis not have the supplies I ordered online and Owner didn't know where to send me to pick them up and wasn't able to pull up receipt online, so I went to another location and they pulled it up on computer but then directed me to a separate location to pick up my supplies.Christopher C.
The female checking us in was friendly and helpful because the mileage was off when we checked in and she made sure we were charged accordingly. We rent Uhauls for moving staging furniture and will be returning to this location as it was the easiest to deal with.Camille R.
Truck had been previously driven at night because bugs were stuck on cab and windshield. I had to clean them off when filling truck with gas. I chalked it up to it being a busy rental weekend. Interior of the cab and truck were fine.Kathryn S.
People running the store we're very friendly!Mihael P.