The staff was rude and did not have any answers to my questions. Because I did self service she kept telling me I had to call the uhaul 1800 number. She couldnt even give me the keys to the truck once I showed her my online registration was complete and it stated for me to walk in the office for the keys. Very unprofessional on her part. She even had me open the truck and check everything myself she didnt even leave the office. When I told her i paid for a dolly she kept telling me we dont have any and I had to call for a refund she didnt even check the computer or they to help.ILIANA V.
Moving Truck Rental in San Antonio, TX at Your Storage Place Fredricksburg
(Concessionnaire U-Haul dans le voisinage)
Pour nous contacter
San Antonio, TX 78229
Services dans cet établissement :
- Lun - sam : 9h am à 4h pm
- Dim : 10h am à 3h pm
Heures d'ouverture spéciales
- 7/4/2021: Fermé
- 11/25/2021: Fermé
- 12/24/2021: 9h00 am - 12h00 pm
- 12/25/2021: Fermé
- Retour client 24 heures
One-Way and In-Town Local Rentals in San Antonio, TX 78229
U-Haul compte la plus grande sélection de camions et remorques de location locaux et à sens unique dans votre région. U-Haul offre un processus de déménagement simple lorsque vous louez un camion ou une remorque, ce qui comprend : remorques fermées, remorques ouvertes, remorques pour voiture et remorques pour motocyclette. Combinez vos efforts de déménagement en louant un camion et une remorque à U-Haul dès aujourd’hui!
Services supplémentaires à cet emplacement
Évaluations des clients
- 3 Average Customer Rating
Let us know what you think.
Your valuable feedback will help us serve you better.
Everyone was friendly and efficientVeronica A.
Showed up to pick up my uhaul that I had booked for 9 AM, woman there seemed like somebody had just told her to sit there just to be a present person, she didn't know I was coming, she did not know how to do anything, she kept saying it was her first time doing everything but it seemed like she didn't know the system at all, like I would think they would train their people at least the basics like what to do if someone needs to pick up a truck they had reserved, but she didn't even know how to refresh the page on the laptop. She kept having me give her the same information over and over again, then had to keep calling someone who I assume is the manager to help her, finally the woman she was calling had to come to the store just to get it done, but didn't offer any sort of apology. Then they made me move my car across the street to another business because I couldn't keep it there for the 3 hours I was going to be moving. It took almost a hour after arriving to leave with the uhaul truck. I was late meeting the movers and they almost left. It was a ridiculous and frustrating experience and I'll never use this location again, possibly any uhaul.KRISTOPHER H.
Samantha was above & beyond. From the service, too her showing us storage units, too getting us in & out. She was super friendly everytime spoke with her on the phone & in person. Based on the first experience with her we didn't even decide too shop around too other storage facilities her kindness & awesome customer service told us we didn't need too go looking anywhere else! If she hasn't had a raise in awhile she deserves one...Seriously! Customer service is EVERYTHING & if that is #1 word of mouth can spread like wildfire, so Ty Samantha! Hubby & I appreciate all ur help! Will HIGHLY recommend her & this location!Gloria P.
Parking dropp off minimalRoberto H.
Was charged an extra 22 dollars after returning vehicle as well as there was dog hair throughout the vehicleJames B.
Optional insurance coverages are too expensive!!Daryl V.
Both ladies where exceptional, very professional and customer service oriented. Thank you UhaulRobin W.
There was no dolly. I did not know or was not told I needed to request one separate from the rental of the truck. I have always rented from u-haul but at another location. Usually, they are strapped in the truck. Other than that the customer service was great.SANDRA B.
It is primarily a storage rental facility without truck rental amenitiesdavid S.
The lock process could have been easier when doing the electronic pick up. It was hard to open the lock, I had to call a representative for assistance.Lyndsey R.
The truck smelled and the tire pressure alert was lit up. I was already under a lot of pressure and stress that the stupid light freaked me out. Customer service was fantastic, though.Julia H.
The instructions on how to properly return a Truck AFTER business hours is very intensive and no good for a senior unused to the fine points of a smart phone. I did not know how to navigate out of the webpage for uhaul.com in order to take photos in such a way as too be able to return to that webpage and to upload those photos and the staff seemed unwilling to teach me at the outset.Richard N.
The price is a little bit expensive than other uhaul storeNahom G.
Make sure the vehicle is clean.Terence C.
Need more parking space and more office room very small area for the customers and employees.Erlinda B.
The ladies who worked there were very nice.Nien C.
Warm and friendly staff, ladies have a great sense of humor. Van available on timeJoan P.
Vanessa has Excellant Customer Service.Amina J.
Hard to return the vehicle because it only had 4 parking spots available and they were full. Had to wait until attendant moved it into the storage area. Could not check me in, even though I was a day early because of new U-haul procedures. Checked in this morning but I was charged for 2 extra miles, I had to drive around and wait so I could park since the lot was full.Alfredo G.
Nothing at all. Venessa and Sherri did nothing but help me in the most amazing way. I've never experience such great customer service ever! They made me feel as if I knew them forever.barbara A.
Awesome serviceSUNILBABU C.
Probably the worst customer service experience I've ever had and ever will have. Will never use U-Haul again. Made the process of moving about 1000x more difficult than it needed to be.Charles F.
thank youZhanna C.