Go with Jill and hubbie on Surburban Rd.,SLO, 100 % of the time. Professional,customer driven,etc.,etc.
Mike C
Slo Self Storage
(U-Haul Neighborhood Dealer)
Services dans cet établissement :
One-Way and In-Town® Rentals in San Luis Obispo, CA 93401
U-Haul compte la plus grande sélection de camions et remorques de location locaux et à sens unique dans votre région. U-Haul offre un processus de déménagement simple lorsque vous louez un camion ou une remorque, ce qui comprend : remorques fermées, remorques ouvertes, remorques pour voiture et remorques pour motocyclette. Combinez vos efforts de déménagement en louant un camion et une remorque à U-Haul dès aujourd’hui!
Autres U-Haul Services
Évaluations des clients
- 4,5 - Cote moyenne des clients
Dites-nous ce que vous en pensez.
Vos précieux commentaires nous aideront à mieux vous servir.
• On January 9, 2024, I made an online reservation (Reservation #: 27080759) for a 3 day rental of a 15' truck to be picked up at Postal Annex 4034, 4653 Carmel Mountain Road, San Diego, CA 92130 on Wednesday, February 14, 2024 at 5pm. 376 miles were allotted to the move. Drop off was planned for Slo Sel Storage, 154 Suburban Road, San Luis Obispo, CA on Saturday, February 17, 2024. • Prior to the February 14, 2024, move date, I received a phone call from U-Haul indicating that there wouldn't be a 15' truck at the Carmel Mountain location, but that they had a smaller truck. Because I didn't want a smaller truck, they indicated that I could get a 15' truck from a different location and that they were willing to add 30 miles onto my reservation in order to accommodate for the additional distance that I needed to drive home for the load. The location was changed to 2405 Cougar Drive, Carlsbad, CA 92010 and the miles were adjusted to 376 + 30 = 406. • On February 14, 2014, ~4pm we arrived at the 2405 Cougar Drive location to pick up the truck. The person assisting us indicated that it was lucky that we had rented the truck because it was needing to get back to the San Luis Obispo area but that there was equipment that he needed to remove from the truck. After doing so, I departed with the truck and headed home (and filled it with gas en route since it only have 3/8 of a tank). • About two hours after we started loading the truck, I received a call from the Cougar Drive location indicating that he had given me the wrong truck and that he was prepared to give me $100 credit for the inconvenience. I indicated that we had already been loading the truck for two hours, it was half full, and $100 was not an incentive at that point in time. He accepted that I wasn't going to return it and indicated that he would alert U-Haul. • We completed our move and returned the truck to Slo Self Storage, 154 Suburban Road, San Luis Obispo with the same level of gas as when checked out at 10:30am on Saturday, February 17, 2024, many hours in advance of what was required per our agreement. The total number of miles driven was less than the 406 allotted. • Shortly thereafter, I received a receipt charging us $84,6 for an additional day and for 24 additional miles. I called the Slo Self Storage office and notified them of the error; I also received a call back from another person at that location who indicated that there was nothing that she could do. • I called the national U-Haul number and spoke to Nancy. She was able to see my original reservation and it became clear that when I was given the wrong truck, it appeared to also change my reservation. • She opened Case 4647667 and indicated that the local location had 72 hours to investigate. Given the prior feedback from the location, I don't have much confidence in their ability to resolve this.
JOHN MThe gentleman I pick this up at West Professional; courteous; made sure everything I asked for was in fact, included.
Jacqueline GStop making me return it with a partial tank. When I pick up a truck, it should have a full tank of gas like every other car rental place. I had 3/8s of a tank, so the first thing I have to do is fill up which is annoying.
Gregory PThe cargo area needed to be swept. It was dirty and full of wood chips.
Steven L