I will never use U-Haul again due to taking an hour to use the online app to pick up the truck and over 30 minutes to return it! The requirements for an unattended pickup requires confirmation from 2 other people and potentially your employer! The app timed out multiple times while entering data. This take me a few seconds to do but waiting for the next prompt took minutes. Upon return, a different cell phone was used so it had to send a one-time code to the original phone but guess what...the app timed out and then refused to send another code. From start to finish it took 3 hours; half of that time was messing with U-Haul.
Michael S
Glenpool Wrecker West
(U-Haul Neighborhood Dealer)
Services dans cet établissement :
One-Way and In-Town® Rentals in Sand Springs, OK 74063
U-Haul compte la plus grande sélection de camions et remorques de location locaux et à sens unique dans votre région. U-Haul offre un processus de déménagement simple lorsque vous louez un camion ou une remorque, ce qui comprend : remorques fermées, remorques ouvertes, remorques pour voiture et remorques pour motocyclette. Combinez vos efforts de déménagement en louant un camion et une remorque à U-Haul dès aujourd’hui!
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- 4,0 - Cote moyenne des clients
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The windshield was so dirty on the inside you could hardly see with Sun’s glare. The ramp was only 8’ long with a 36” high truck bed making nearly a 30 degree angle which in very unsafe I reported it to no avail to get the situation remedied. U Haul told me that if anyone fell they would pay the accident claim. The dealer where I rented was very good and compassionate but had no say so in this matter. Price was very fair and truck good except for the safety issue with ramp. The website is very unfriendly to the user. I’m an older guy and I need easy!!!!!
Stephen PThe location was fine but the UHaul app was horrible! It is not customer friendly at all. Very frustrating experience.
Kimberly CDid not receive dolly and pads that were paid for, had to go to 3 other uhauls to collect them causing me to be late on my return time
Bashar SThe location of pick up was clean and the owner and staff were very helpful in getting what I needed.
Troy L