I dropped the van off after hours and did not see the location. The parking lot had garbage
MARY M
Norman Sue Bakery
(U-Haul Neighborhood Dealer)
Services dans cet établissement :
Locations aller simple et locale® à Scarborough, ON M1P2X5
U-Haul compte la plus grande sélection de camions et remorques de location locaux et à sens unique dans votre région. U-Haul offre un processus de déménagement simple lorsque vous louez un camion ou une remorque, ce qui comprend : remorques fermées, remorques ouvertes, remorques pour voiture et remorques pour motocyclette. Combinez vos efforts de déménagement en louant un camion et une remorque à U-Haul dès aujourd’hui!
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- 4,0 - Cote moyenne des clients
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Avis vérifiés des clients
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Comment U-Haul Fonctionnement des avisThe person who is incharge of rental was not there- the pickup was delayed and the lady was rude over the call. Also, I requested for a dolly in my initial booking but at the last minute I was being told there is no dolly I can use which caused issues in my move.
Sagar DBusiness processes and customer communication need to be improved significantly. When I got to the store, I've been informed that the person who usually manages the U-Haul service is currently not in due to an emergency . I was getting passed around and had to make a few calls to actually get someone that could assist me with my reservation. During the call, I also find that the dolly's I reserved are also not available, and that it's a first come first serve. The staff did help me to the best of their abilities and I do acknowledge them for that, but overall expectations were not met. I also do understand that staff emergencies do happen, but from a business perspective, if there's only one person that knows how to do this service, that's a risk as shown here. Additionally, the website shouldn't allow you to reserve equipment if they can't guarantee its availability. Should I have known the equipment would not be available, then I would've made arrangements to procure it somewhere else.
Francis B