My location of pickup was arbitrarily changed. This was not my chosen pickup location. I have not used U haul before. Did not know I had to use Mobile pickup. Location was closed when I arrived for my booked time. I called your customer service and was walked through the process. Very time consuming but agent was great on the phone. Same problem with drop off though. Drop off location was very very busy…a busy dinner hour plaza. Took many minutes to access parking space. Overall pickup and drop off a nightmare. Pickup location was chosen with proximity to the move…New location I was assigned to was many miles away. Bad experience.
Paul C
GYG Car Rental
(U-Haul Neighborhood Dealer)
Services dans cet établissement :
Locations aller simple et locale® à Scarborough, ON M1S4T5
U-Haul compte la plus grande sélection de camions et remorques de location locaux et à sens unique dans votre région. U-Haul offre un processus de déménagement simple lorsque vous louez un camion ou une remorque, ce qui comprend : remorques fermées, remorques ouvertes, remorques pour voiture et remorques pour motocyclette. Combinez vos efforts de déménagement en louant un camion et une remorque à U-Haul dès aujourd’hui!
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Évaluations des clients
- 4,0 - Cote moyenne des clients
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Comment U-Haul Fonctionnement des avisThe service was very polite and patient, as well the place was clean and well kept, and the clerk clearly outlined things in an easy-to-understand way about after hours drop off which was needed.
Eleftheria KThe entire process was easy. Truck was ready when we arrived. Staff was friendly and helpful. Drop off after hours was also easy. Would totally recommend this location for truck rental. The least stressful part of our moving day :)
Ruel DI got stuck waiting for my documents to get verified on the UHaul website when I picked up my vehicle. Luckily, the staff at the rental location just processed it for me. Later on, when I was about to leave the lot, he flagged me down because I had not completed my emergency contact information. The staff was helpful. The UHaul website experience seems like a good idea for picking up the vehicle so you don't have to interact with any humans, but I think it has a lot of issues. I had submitted all my information twice initially and I still had trouble completing the pickup process online. Also, I remember declining the collision damage insurance but I still got charged.
Albert L