We had the worst experience. Reserved a cargo van one way a month in advance. Two days before pick up we are told it's changed to a truck. We didn't want to drive a truck in queens. Then they change the pick up location. Have to use the app at that location which is crap. Gives us the fence code, we go in fence closes behind us, and then tells us to get the key which is OUTSIDE the fence. We were locked in and my husband had to jump the fence twice. Then we get the code out and go. Then I get a text that our drop off location is different than the one in our contract. You can't change the drop off AFTER I have the truck! Called the drop off location in Glendale and I think I woke the man up. No help. Called the 800 number and finally got the ok to drop off at the original location. Paid for a hand dolly that was not in the truck, making the move more difficult. I do not recommend your company.
Jessica N
Princetown Road Self Storage
(U-Haul Neighborhood Dealer)
Services dans cet établissement :
One-Way and In-Town® Rentals in Schenectady, NY 12306
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Vos précieux commentaires nous aideront à mieux vous servir.
Not a thing. Please see above comment regarding how helpful the staff person was
KATHLEEN S