The location itself was fine, and easy to find. I called the day before our scheduled reservation date to verify that the truck would be there. Brian acknowledged the reservation and when asked, assured me that if we were slightly later than the 8:00 AM time, it would still be ok. However, he didn't tell me that the facility would be closed on weekends (pick up date was a Saturday) and that I'd have to do the check in solo via the app. We arrived, started the process on the app, which was "under review" for several minutes (not the location's fault), and once they told us where the lock box was, it didn't describe that the lockbox had a hidden panel for entering the unlock code. Once we finally figured it out, we were able to leave with the truck just fine. It would've been helpful if Brian had just reviewed those steps with me when I called the day before so that I knew what to expect when picking up via the app and not with a person.
ANDREW J
Lightning Auto Care Center
(U-Haul Neighborhood Dealer)
Services dans cet établissement :
One-Way and In-Town® Rentals in Schofield, WI 54476
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No clear place to drop. A lot of obstacles in yard. Drop box not clearly visible. Mobile app was not working, nor was website for after hours return. Poorly executed after hours plan.
richard wI had the address and saw the trailers and trucks. But no signs that said it was U-Haul. But it was easy to use the App to return!
Cathy MService was excellent
Timothy MGot confused since there were two U haul facilities within a half mile of each other. Odd
Bruce C