Fuck U-Haul. I will never recommend your brand to anyone. The facility and staff at this location were amazing, I'm moving my storage unit to this facility because of how nice and professional they were; they did everything they possibly could to make my experience positive, but U-Haul failed to deliver on their side. I made a reservation, and my truck wasn't available when I showed up on time because U-Haul had only provided a 30 minute window between when the previous customer was supposed to return the truck and when I was scheduled to pick it up. I sat there for nearly an hour waiting for my reserved equipment to be available. The people at this location were fantastic, but your company is fucking garbage.Timothy W.
Moving Truck Rental in Seattle, WA at Urban Storage Rainier
(Concessionnaire U-Haul dans le voisinage)
Pour nous contacter
Seattle, WA 98134
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - ven : 9h am à 6h pm
- Sam - dim : 10h am à 5h pm
Heures d'ouverture spéciales
- 7/4/2021: Fermé
- 11/25/2021: Fermé
- 12/24/2021: 10h00 am - 2h00 pm
- 12/25/2021: Fermé
- 12/31/2021: 10h00 am - 2h00 pm
- 1/1/2022: Fermé
One-Way and In-Town Local Rentals in Seattle, WA 98134
U-Haul compte la plus grande sélection de camions et remorques de location locaux et à sens unique dans votre région. U-Haul offre un processus de déménagement simple lorsque vous louez un camion ou une remorque, ce qui comprend : remorques fermées, remorques ouvertes, remorques pour voiture et remorques pour motocyclette. Combinez vos efforts de déménagement en louant un camion et une remorque à U-Haul dès aujourd’hui!
Services supplémentaires à cet emplacement
Évaluations des clients
- 4,0 - Cote moyenne des clients
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Vos précieux commentaires nous aideront à mieux vous servir.
You guys need to give Matt a promotion. Sunday, I arrive at the SoDo rental location and it's closed. A customer support rep sent me to another location, 918 S Horton St, Seattle, WA 98134. There, Matt helped me immediately get my Truck and all the information I needed with no hassle at all. I started the whole experience extremely different than the way it ended. That is all thanks to Matt. I will be coming back here for my next rental.ADAM TAYLOR T.
Huge mistake. Made a reservation by calling a specific location that was close to my home. Confirmed the pickup details for location and time. When i arrived the individual there told me my reservation was at a different location and they had no rentals available. Made no fuss about it and left to the other location where they had incorrectly made my reservation. When i arrived that location wasn't even open as stated. And hour and a half later i finally was able to get access to the rental. Movers charged me an hour and half more due to the wait. Then spoke to the company and they submitted a research. Just now they charged me and never really told me what they were able to find. I seems as if they only portrayed they wanted to help and make it seem as if they care. Your agent made an error in the reservation, this was passed along to Mitchell eden who never contacted me on the resolution. And now I'm being charged with no actual resolution. It's unfortunate that your team is unwilling to correct your own teams mistakes. Is this how your company does business? Guess so.Jesse T.
Matthew was very friendly and helpfulBenjamin G.
Employees were very polite, accommodating and helpful.DONNA M.
Smaller location with little supplies, but great staff.STATHIE P.
Truck cab was dirty, especially compared to extra effort rental companies during covid risk to provide a clean and safe Customer environment. The windshield was so filthy to the point of restricting vision for a safe drive. When I asked the desk agent representing Uhaul for help he said â€œoh we normally don't clean one way rentals.â€ He finally did agree to wash the windshield. The van had 71,000+ miles, licensed out of Arizona. No thank you U-Haul. Will try rental agency next time.Louis G.
Great customer service at this location. He got me set up and ready to go in no time. Will come back here again for my future movesPanya C.
1: Have what I reserve - didnt have my pads. 2: Clean the truck! Cab was dirty with muddy floors and crumbs, cargo area was *FILTHY* with leaves and debris and some uhaul sign. when I said something about the condition, they handed me a broom. 3: Maintain and inspect! The windshield wiper fell off and the wiper fluid ran out too. I had to drive like 40 miles to get one. Did they even look over it? I was driving 2000 miles and was paranoid the whole time it hadn't been maintained and was gonna break down. P.S. I used to work for uhaul and never would have sent a truck out like this, especially one driving through the desert. I probably won't use uhaul for one way trips again.Lucas P.
Self pickup did not work, and the rental office didn't open for another two hours. I was lucky that the employees of the rental office were there an hour early and could help me out. I had to stand and wait in the rain for an hourZsolt M.
Excellent Customer service!Elizabeth H.
Don't understand having to set up an account as I had to go into the office in order to get the van. The set up made it seem like I could access my rental via my phone and not in the office.Wesley M.
The uhaul truck had damage to the interior. The parking break release was pulled out from the wall and lying on the floor. The driver's side visor was broken and would pull out from the ceiling and then hang in your view. The app wouldn't open my camera as I checked in, so I couldn't document it at the start but I did leave comments when I checked out.Mary-Margaret D.
First off the the Urban Storage employee I worked with did a really fantastic job under very difficult circumstances. I can't thank him enough for the things he did do and how he helped me save my move. That said I'm very unsatisfied with U-Haul. It appears that the truck I had reserved for several days was double booked. I specifically needed a truck for 24 hours and needed a later return time. When I spoke to the U-Haul on ploidy during the initial rental this was understood and the reason I picked this specific location was because it accommodated that were other locations did not. When I arrive to pick up the truck I had reserved for 12:15 the truck I was supposed to get had been double-booked and was not returning until 4 p.m. . I had schedule help, access to certain places and due to the difficulty of this particular move I had to be able to take things to up to four locations, all of which required very specific scheduling criteria. Not only was the truck I was supposed to get not there I also paid to get a ride to the location believing I would have a truck to drive back to my house. Not only did I have to pay unexpectedly for another ride home but I also wasted two hours of precious time during this very difficult trying to pick up the truck I had reserved unsuccessfully. The double book rental was supposed to return at 4 p.m. and the customer who had it out did not return it. I waited for another truck that was supposed to be there at 5 it arrived late. I spent another two and a half hours waiting in the office before I finally got the truck I had reserved. So all told on this one day I had to move I spent three and a half hours in an office and received at work almost six hours behind schedule. This sort of thing is unacceptable and I will seriously look at other options before renting from U-Haul againglen L.
Nothing. Excellent! Excellent counter help too!Lindsy A.
When i showed up there was nobody at the desk and i had to wait like two minutes. Other than that stellar. Five stars.Terence M.
Fast and easy thanksAli Q.
Having no key drop box at this location makes it extremely inconvenient.VADIM S.
Unfortunately, I rented a one way uhaul online and when I got into the store I was informed that the uhaul I would be given was a round trip only and that I would have to bring it back to the same location. This caused a major hassle in my move and upset the plans I had made for all people involved. Perhaps more clarification on the online website where I made my reservation would be helpful. Thank you .Danielle L.
Provide parking for rental customers.David M.
Truck smelled like weed in the cab. Customer service was elsewhere and front desk was empty for 30 minutes when I went to pick up the truck. When I went to return the truck and asked for an explanation of the charges on the bill, the customer service clerk was visibly annoyed - and could barely look up from shopping on his phone. He looked at me like I was an idiot after saying his bill breakdown didn't make any sense, and told me flatly I forgot to add in the mileage fee (I didn't)... Then once he did the math he realized I was right and he misread a number. Then, I was charged for 4 full days even though I was only allowed to keep the rental equipment for 3.5 days... The return time was was 11am on Saturday, but paid through 6pm on Saturday.Peter F.
The office personnel were wonderful. They should all get a pay raise and gold stars on their report card. I run 190 unit apartment homes at 4 locations and will be recommending them all to this location. Keep up the good work. -Amber Heim, Portfolio Manager for Indigo Real EstateAMBER H.
Very friendly. Efficient.Robert L.
some previous customers smoked in the van. there were burnt holes on the passenger seat.Chung N.
This is not an official U-haul location, which I was completely unaware of when I reserved the van. The website allowed me to reserve dollies and blankets, yet when I arrived the person working said they had none of the supplies and I had to go to another location. I was paying for movers by the hours, and it was ridiculous I wasn't made aware of this beforehand. Overall between drop off and pickup, it was about an extra hour of my time. Extremely disappointing, and cost me a bit of extra money. It should have been communicated ahead of time. The worker could have at least tried to seem empathetic.Maraya Q.