Checking in early via the app worked perfect, pickup and drop off went super smooth.
John M
Racing And Motor Performance LLC
(U-Haul Neighborhood Dealer)
Services dans cet établissement :
One-Way and In-Town® Rentals in Shelocta, PA 15774
U-Haul compte la plus grande sélection de camions et remorques de location locaux et à sens unique dans votre région. U-Haul offre un processus de déménagement simple lorsque vous louez un camion ou une remorque, ce qui comprend : remorques fermées, remorques ouvertes, remorques pour voiture et remorques pour motocyclette. Combinez vos efforts de déménagement en louant un camion et une remorque à U-Haul dès aujourd’hui!
Autres U-Haul Services
Évaluations des clients
- 4,5 - Cote moyenne des clients
Dites-nous ce que vous en pensez.
Vos précieux commentaires nous aideront à mieux vous servir.
I showed up to the uhaul pick up location about 15 till 9. The app would not load as I did not have service. We tried another phone with different cell phone carriers and it did not have service either. I looked on the door, it said the shop was closed Saturday and Sunday. So I drove up the road until I had service to use the app. The app would not let me check in so I waited till 9 and it still was not coming up. I called the uhaul support number. Waiting 10min to be told they could transfer me to the 24/7 truck share department. Waited another 10min to speak to someone. They were super nice. She said If it did not work that I could not get that uhaul and would have to go to another place. I said that was not an option as I was already 30min behind. She told me to try to get as close as I could without losing signal because I could not complete the check in unless I'm at that location. So I drove until I had 1 bar and tried using the app. The app was very slow because I still was in a bad spot but I had to be close enough. By the time we was able to get the code to the box it was 10am. I kept my phone in my car. I ran to the truck to get the key and confirm the milage and gas. I ran back to my car down the road and it was asking if the truck was clean and if it had the appliance dolly. I was soaked and tired at this point because it was raining. So I just said yes and yes. At that point it was done and I got off the phone with the lady. I went to open the back to put some stuff in it before we left and noticed it had dirt and paint in the back. I also noticed it didn't have the dolly. So I got in the Truck to start it and noticed it had a thin layer of dust all over the dash and center console and door handles with candy wrappers in the handles. It was not touched since the last time someone dropped it off. I looked around. There was someone sitting in a car. I asked him if he owned the shop, he said no but the guy was inside and also lived in the back. So I looked inside. Didn't see anyone. I rang the door bell in the back. Nothing. The guy said he might have left and would be back soon. I waited and at this point was trying to find out where to buy a broom to sweep it out myself. Then the owner pulled in. I told him about the mess and the trouble and not having a dolly. He said he is sorry and would clean it real fast. He cleaned the back out and went to give me a regular dolly. I said I had rented the appliance dolly with the strap. He said he didn't have one and was only given the utility dollies and didn't know there was different ones. He said when I returned the truck he would not charge me for the dolly or a cleaning fee as the cab was still dirty but at that point I was an hour and 45min behind my schedule and did not have time to wait longer. We left. The truck needed aligned, it kept wanting to go to the right so that was very annoying. Also after noticing everyone was passing me and going through 2 radar construction zones and using my GPS, the speedometer was 4 mph under what it was saying I was going. After returning having to carry everything because we did not have a dolly, the guy came up and helped us return it because I still didn't have service. He refunded us for the dolly and apologized because he said it should never have let me rent a dolly he didn't have. He was super nice about everything. But the issues with the service and app and dolly, we were not very happy with the rental and process. The owner of the shop did the best he could but said he did not realize the uhaul was dirty. Also with that being a dead spot with more than 2 cellphone carriers it should not have been a 24/7 truck share location. If it was during business hours this would not have been an issue.
Austin R