No one working that was trained to deal with uhaul
Robert R.
County Market 231
(U-Haul Neighborhood Dealer)
Services dans cet établissement :
One-Way and In-Town® Rentals in Sherman, IL 62684
U-Haul compte la plus grande sélection de camions et remorques de location locaux et à sens unique dans votre région. U-Haul offre un processus de déménagement simple lorsque vous louez un camion ou une remorque, ce qui comprend : remorques fermées, remorques ouvertes, remorques pour voiture et remorques pour motocyclette. Combinez vos efforts de déménagement en louant un camion et une remorque à U-Haul dès aujourd’hui!
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- 1,5 - Cote moyenne des clients
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The truck was defective,, had bad brakes and I was told that they were okay.
DAVE T.JOSHUA AT DROP OFF LOCATION COUBTY MARKET DIDNT KNOW WHAT TO DO AND WASNT TRAINED TO RECIEVE THEM OR RENT ANY THING OUT. I BLAME MANAGEMENT FOR NOT TEACHING HIM. Was nice but night shift manager should have stepped in to handle it and show him what to do. Obviously he didn't know either. WASNT HAPPY AFTER driving back from Ceder Rapids 4 hour trip. Hauling a riding lawn mower. Want me to take trailer back home and co.e back the next day when people was here that know what to do. Really!!!!. So If you want tp drop anything off at this location. After day shift leaves , Good Luck..NEVER AGAIN..
Michael H.U-Haul changed my dropoff location when I was enroute back, when I arrived at the dropoff Uhaul directed me to, they were closing that the location manager said they were not yet set up for Uhaul, he had no way to check in, then closed. I tried to self checkin but the Uhaul site would not recognize my location and my phone was set to allow. I then called Uhaul, wasted 2 hours waiting for a call back and got run around, finally asked to return to original location and they agreed. Once I arrived at 2nd dropoff, staff there were not trained so it took another hour for them to figure out how to get car trailer checked in, I think they asked me for the keys 3 times. Once again, Uhaul system was down at site so retailer told me receipt would be sent to me. Overall, not impressed at all with Uhaul's customer service, it takes far too long - retailers not trained and it takes too long to get someone on the phone. If there were another moving equipment rental company I would likely never do business with Uhaul again - Very poor experience, I wasted several hours of my time for Uhaul incompetence.
Allen M.Arrived 15 minutes early before my pickup time. Lady at customer service had no clue how to check me in. She had to call the store manager to walk her through the whole process. The gentleman that helped hook up the trailer had very little knowledge about what he was doing. The people there have no training. Definitely will not be back there.
Chad P.