My pick up location had gotten changed, which was fine. I understood the reason why, but I was told I'd have the U-Haul for another 24hrs for free for the changed but when I went to pick up my truck there wasn't any mention of that in the file at all. Additionally, there were some website issues that kept causing the site to crash and the woman helping me at sentinel storage was being nice and patient she definitely gets five stars however the U-Haul customer service representative that had picked up when I had called to see if there was something going on with the site had an attitude towards the woman helping me which I did not appreciate yet. I got to the location almost thirty minutes before my pick up time and because of the site constantly crashing I didn't actually get the U-Haul until about 45 minutes after my reservation time which put my whole move back an hour.
Destiny E
Sentinel Self Storage
(U-Haul Neighborhood Dealer)
Services dans cet établissement :
One-Way and In-Town® Rentals in Sherwood, OR 97140
U-Haul compte la plus grande sélection de camions et remorques de location locaux et à sens unique dans votre région. U-Haul offre un processus de déménagement simple lorsque vous louez un camion ou une remorque, ce qui comprend : remorques fermées, remorques ouvertes, remorques pour voiture et remorques pour motocyclette. Combinez vos efforts de déménagement en louant un camion et une remorque à U-Haul dès aujourd’hui!
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Évaluations des clients
- 5,0 - Cote moyenne des clients
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Everything was perfect
Staci HAbsolutely love the service through Sentinel Self-Storage and I'd go through them again to rent a U-Haul. The truck I rented was clean, but it had the check engine light on, which made me nervous to operate it (even though the U-Haul maintenance team said it was a minor issue & had released it to be driven again after previous repairs), and I reserved a utility dolly, which wasn't actually available on the morning I arrived to pick up my truck. But, to reiterate, these ISSUES were WITH the U-HAUL reservation side of my experience and do NOT reflect poorly on/WITH my experience at SENTINEL.
Paige Lgreat customer service nice place
ANDRE HMy issues are not with the pick up or drop off locations. My issues are with corporate and their lack of ability to manage their logistics and deliver on the agreements. You wasted my time. Failed to follow up on the promised discounts, and I'm not interested in continuing to pursue an equitable solution since what was promised was never delivered. I will avoid doing business with U-Haul in the future.
Michael S