My reservation included 2 flat furniture dollies. The person handling the transaction didn't know the difference between utility dollies & furniture dollies. When I pointed out his error he called me "rude" & threatened to refuse to serve me, and could cancel my rental agreement. He then claimed that they only had 1 furniture dolly. When I asked if he could contact the next nearest UHaul he told me to do it myself. After all he was a West Coast Storage employee not a UHaul employee. All in all the people at the Kenmore location were more professional and pleasant
Lonna A
West Coast Self Storage Sheridan Beach
(U-Haul Neighborhood Dealer)
Services dans cet établissement :
One-Way and In-Town® Rentals in Shoreline, WA 98155
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Évaluations des clients
- 4,5 - Cote moyenne des clients
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Vos précieux commentaires nous aideront à mieux vous servir.
Good experience
Thomas DAt least you can keep one pickup for customers with few stuff to transport. Otherwise you ate doing good. Thanks
Martin MThis is the worst experience I have ever had with Uhaul. I don't think it's the drop-off location's fault exactly, to be clear-I was given their address both via email and on the app, and I triple-checked it. I dropped off the truck a day early. And the next day I was charged a fee for "dropping of the truck at the wrong location" and for dropping it off late-neither of which were true!! Now I'm waiting for some area manager to email me, which can apparently take days, and the whole situation is honestly ridiculous. I'll be happy to amend my review if this gets resolved, but at this point there's no way it could be a "good" experience.
Fanny DTom & Phil are amazing !
Kevin B