I am very happy with the service We received from the staff at Stearns petroleum, they where very helpful and courteous to us We first went to Northridge U haul on 18160 Parthenia and Lindley at 8,45 am when online search showed that 15' and 17' trucks where available here But we where told when we arrived that only 10' and 26' where. I then called the another U haul Autoworks 8184570116 which also showed trucks avail online but they didn't . we where told to call and reserve our truck from U Haul of Simi Valley at 1577 E Los Angeles ave Simi valley as they had one available according to the U haul on Parthenia. we ordered online while we where on hold to speak to an agent as I wanted to be sure it was still available. I then waited to speck to agent for 30 minutes to be sure that we had the truck reserved as it said it the earliest pick up would be 10,3 when the agent got on phone she told me well she is not sure that they would need to call us when I asked is my reservation confirmed she said she would transfer me to that department to be sure we stayed on hold for over 117mins but nobody every came back on the line, called us or texted us. while I was still on hold I went back online to our reservation to look again only to find that the reservation was moved to Stearns petroleum I then hung up and called them and verified that our reservation was there and ready this young man was very nice and helped us. but we should have never been left on hold that long and should have at least been called or texted about the change of pick up as if I hadn't looked at online reservation we would have driven to the wrong place and wasted more time. also your website should have more accurate information and update more frequently on availability...Misak M.
Moving Truck Rental in Simi Valley, CA at Stearns Petroleum
(Concessionnaire U-Haul dans le voisinage)
Pour nous contacter
Simi Valley, CA 93063
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - dim : 9h am à 5h pm
- Retour client 24 heures
One-Way and In-Town Local Rentals in Simi Valley, CA 93063
U-Haul compte la plus grande sélection de camions et remorques de location locaux et à sens unique dans votre région. U-Haul offre un processus de déménagement simple lorsque vous louez un camion ou une remorque, ce qui comprend : remorques fermées, remorques ouvertes, remorques pour voiture et remorques pour motocyclette. Combinez vos efforts de déménagement en louant un camion et une remorque à U-Haul dès aujourd’hui!
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- 4,0 - Cote moyenne des clients
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Placing the order for renting the truck was a breeze. I especially want to commend the attendant at the gas station, Emilio. He was very thorough and attentive to my needs. It's very rare to find such great customer service nowadays. He's a true asset to his company. Thank you!JULIO L.
The van could've really used a washJAMES P.
Great service!Beatriz C.
It was an odd place to pick up a truck, I reserved an appliance dolly and then didn't get one when I picked up my truck.. got the run around, was sent to â€œa real u-haulâ€ lot and still they could help!! Finally Anna helped and reserved me a dolly in a nearby city that I had to pick up early the next morning so I could do my move w/the people expecting the dolly!! Very unprofessional!Sandra R.
I haven't rented anything from U-Haul in over six months. Why am I getting this survey now?Inda C.
Cesar was extremely helpful and kind.Javier P.
super easy & clean! worked perfect!!NICOLETTE M.
Please be advised that when Uhaul gives you a reservation number, and confirms your order one day before you pick up your rented vehicle, it means ABSOLUTELY NOTHING!!! Apparently, the term customer service does not exist within Uhaul. Briefly, I reserved a van for this weekend, received many confirmations, but on the morning I was driving to pick up my van in Sherman Oaks, CA, a Uhaul employee called me to say that the only place that had a van for rent was in Simi Valley, more than 25 miles away. As anyone knows when you want to rent a truck or van, timing is of the essence, and most of us depend upon this timing to get to move out of your residence. After I calmed down, I realize I had no choice but to drive another 25 miles to rent a van. I then received via text that a van was waiting for me in Simi Valley. After being on the road for another 40 minutes, and when I got to Simi Valley, I saw a van in the parking lot. While we were completing the paperwork, I told the employee how happy I was to see the van, as I am not really comfortable driving a truck. This employee told me that the van was for someone else. When I showed her the confirmation text, she said, no one from corporate told her the van was mine. I was so close to losing it, but realizing that time was my enemy, I ended up with the truck. I will never use Uhaul EVER AGAIN!!! This review will soon be on Yelp.JONATHAN M.
I will never rent from Uhaul again as long as I live. Your online system is a disaster. And your service at your non uhaul branches is terrible. Every step of the process just flat out does not work. On your website I set up the rental on the van I wanted to rent and it gave me the option to â€œcheck outâ€ in person. I show up in person, I am told I cannot check out in person. I am also told the furniture blankets I was told were available online are not available as they never had these available ever. (Same as the last satellite store I used actually!) The customer contract I was texted and emailed did not open. The document was not a functional document. I'm tried opening it on two different phones, 4 different apps, and a desktop computer. Does not open. So I cannot check what time is in the agreement to return, so I show up today and find out I just barely made it on time. I am also forced to go inside to return because the return process online does not work. The lady was very nice, and the van was in good condition, but JESUS was EVERYTHING ELSE about the process a complete disaster. This is not that difficult a transaction. Could have been completed by a monkey. Maybe would have had a better experience had it actually been through a monkey. I'm done. Good luck, you guys. You are gonna need it.Brian G.
Very low customer service She don't know how to Take care the customer car inside and outside it's super super dirty Unbelievable Zero star for everythingPedram M.
I am used to picking up the truck using my phone. This time the app said the vehicle was set for "hand delivery". Being a gas station, I had no idea what this meant and it caused a lot of confusion and a 45 minute delay. The message needs to be more specific in that you should find a person at the location to complete the pick up.JOHN P.
Using the online service was easy to use and smooth. Thank you very much to think on us your customers.Carmen H.
Truck was very dirty inside and out. Attendant was great and the location easy.Guy S.
Make sure I am and or customers a email or text for drop off location TIME. I left at 3pm to drop it off and was texted at 3:16 to have it dropped off at 3pm....on Tuesday the due date. I should have had a email Prior, and I am still waiting for my 100$ deposit credited back.ben H.
Exact specifications for travel. The guy at this location said ee would her charged more or less depending on the miles driven. But didn't tell us how many that isalexis S.
Not the pickup location's fault, however UHaul changed my pickup time so I had to call UHaul to change it. However, the gentleman at the pickup was not very friendly and could not communicate very well and took a very long time to get me out the door once the mix up was cleared up. He did not seem to fully understand the UHaul system.Karen M.
Make it easier to return earlyLee A.
Because this location is NOT a U-Haul Facility they do not have any trucks or supplies on hand. They ensure the truck you rent is there and in good shape, along with any supplies you prearrange to have. The problem is that if anything goes wrong or you need to make any changes, this facility does not have the capacity to help you because they only carry what you prearrange to have.Jeffrey S.
I was charged the amount predicted but not the lower amount the phone app indicatedTerry G.
Reserved our 10' truck online. Went to pick it up and was happy with the whole process. Quick and easy. The vehicle was clean, newer. Gas tank was right at 1/2 full. I also reserved use of a furniture dolly which was provided. FYI - this location is actually a 76 station that apparently does U-haul on the side.Jeff G.
Unit was wedged in and I had to get someone to pull it out (why wouldn't they know to have ready at reservation time? Attendant totally unaware of how to give basic instructions but was pleasant.erik E.
This was an overall horrible experience. The gentleman at Stearns Petroleum had NO idea what he was doing. Along with a language barrier I finally called to have someone translate. He gave us a Uhaul with NO gas in it. Was told we were going to get a fuel credit put 50.00 of our own money to fill up his uhaul then when we dropped it off the fuel credit was not applied. The gentleman at the station charge us full price along with the 50.00 for the fuel. I called Uhaul a gentleman answer and I told him what was going on. His response was â€œwell what do you want me to do about it?!â€ Umm how about you look into the situation and do your job. He told me to call the gas station. The gas station answered and did not speak English. I finally called Monday morning and spoke with a gentleman who was able to help me. I would really consider pulling Uhauls from this station to prevent further headaches for others!Jeffery R.
Horrible! We had reserved truck in Camarillo, received a call the night before that the truck was not available, referred us to Oxnard, which didn't have it available until after 11:00, Camarillo reserved us this truck in Simi available at 7:45. Got there at 7:45, they said they can't access computer system until after 8:00. The truck was filthy, cigarette butts all over inside cab and box, reeked of smoke, gas tank was empty, they didn't give us the appliance dolly we reserved. Do not patronize the place !Deborah M.
Trying to rent on line didn't work, but over the phone it was easy. The person was very pleasant and helpful.Joanie N.