Great experience
Valerie H
Tiger Liquor
(U-Haul Neighborhood Dealer)
Services dans cet établissement :
Locations aller simple et locale® à Smithville, TX 78957
U-Haul compte la plus grande sélection de camions et remorques de location locaux et à sens unique dans votre région. U-Haul offre un processus de déménagement simple lorsque vous louez un camion ou une remorque, ce qui comprend : remorques fermées, remorques ouvertes, remorques pour voiture et remorques pour motocyclette. Combinez vos efforts de déménagement en louant un camion et une remorque à U-Haul dès aujourd’hui!
Services at Other U-Haul Établissements
Évaluations des clients
- 3,5 - Cote moyenne des clients
Dites-nous ce que vous en pensez.
Vos précieux commentaires nous aideront à mieux vous servir.
Avis vérifiés des clients
Chaque avis est lié à une véritable U-Haul réservation ou contrat.
Comment U-Haul Fonctionnement des avisThis location does not have moving equipment, dollies or 4 wheel flats. Makes it difficult to properly move.
kim sWas a self drop off location. No people there.
LAWRENCE GI specifically chose this U-Haul location because it offered Mobile Pickup, expecting a quick and convenient process. Instead, what should have been a simple 9:00 a.m. pickup turned into a three-and-a-half-hour ordeal. I didn't receive my vehicle until approximately 12:30 p.m. I drove three hours to this location, only to find that U-Haul's system was down. I understand that technology can fail, but what was most disappointing was that there appeared to be no backup process. The employee at the store repeatedly told me there was nothing he could do and offered no solutions. In the end, I had to spend my own time calling U-Haul customer service and working through the issue myself over the phone. Had I not taken the initiative, I have no confidence that the situation would have been resolved in a reasonable amount of time. For a company the size of U-Haul, it's hard to understand why a system outage completely brings operations to a halt. There should be a contingency plan so customers aren't left waiting for hours because an app or computer system isn't working. After driving three hours and then waiting another three and a half hours just to pick up a reserved vehicle, my entire day was disrupted. The purpose of Mobile Pickup is convenience, but this experience was anything but convenient. I hope U-Haul reviews both its technology and its customer service procedures. When systems fail, customers need employees who are empowered to help—not simply told that nothing can be done.
Amy HIt took 1.5 hours just to complete my pick up. Was offered a one-way or round trip rental. Selected one-way. Never told that truck would have to be returned to rental location only. Had to drive back to rental location which cost additional mileage. Put gas in truck prior to return and was still charged an additional $8 for gas. Advertisement is that Uhaul rentals can be returned to ANY location. Never told anything different by person that rented me the truck. I will NEVER use Uhaul again. Feel like I was completed scammed and it cost me double what I had planned on spending.
Carrie H