The place we received the Uhaul was amazing! We actually had a lot of difficulty with the self service, which included being passed around to three different customer service representatives. The first asked the same question multiple times in a row as if I did not understand her before transferring me to road side assistance (which was not the appropriate department for the issue I was having). She also did not let me know I was being transferred. The last person I spoke with was able to assist after an extended period of time trying to get him to understand my issue. Either way it took me 30 minutes to complete a 2 minute process. When we came to return the Uhaul, I asked if the location attendant would assist. He was happy to help and even offered a partial refund for my troubles. He agreed that the situation was unnecessary, and assisted to problem solve immediately. I was so appreciative of his help! As far as the first Uhaul customer service representative, her attitude was extremely frustrating, especially when she transferred us to a department that has no way of assisting us.
Carmen D
Boujee on A Budget
(U-Haul Neighborhood Dealer)
Services dans cet établissement :
One-Way and In-Town® Rentals in Somerset, KY 42503
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- 4,5 - Cote moyenne des clients
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Truck rental was good. Uhaul database had misplace my order to another location (same city) and assigned it to another person (Timothy Helton Ord# 10249317). However, Manager Brian assisted me and fixed the situation and had me assigned to his location. The problem delayed me an hour, but he resolved it. Thank you Brian for your great help.
Timothy HSuper awesome assistance bringing the trailer back!
JOSEPH MVery tiny place to drop off equipment. Small driveway next to building has no outside lighting and is very narrow. The streets around this location are small and very tight turns. Almost impossible to navigate with a 26' truck and car trailer.
DAVID JNever seen inside, he met us outside when we pulled up. He had called us when we were on our way there. Do you have tracking on those trailers?
JAMES M