There's was a disconnect between customer service needs, the representative, and the outcome. Specifically, I made a $69,02 day reservation and when I experienced trouble checking out due to lack of money, I went inside. From there, the representative was very unprofessional saying he would work with me, not giving me a receipt and not being completely clear that I would only have six hours with the truck then called me the next day, saying threatening me that he was gonna call the police if he didn't have the truck back within the next five minutes Meanwhile, I'm in the middle of my move. He never once asked me if I wanted to extend the rental that I was late on the drop off there are so many other details that I could get into, but I just wanted to be clear that when somebody's in the middle of the move to not threaten them. Meanwhile, this whole experience I ended up paying $43 more than the original two day reservation cost with him billing us out at one03 and change therefore he made 40 bucks for his inconvenience of having to actually do something very displeased with the overall experience I hope this guy Marc reads this and realizes that he needs to simmer down. It's just South Portland
Rashad G
Pleasant Hill Auto Sales
(U-Haul Neighborhood Dealer)
Services dans cet établissement :
One-Way and In-Town® Rentals in South Portland, ME 04106
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The Gentilmen at the counter was very helpful. I did not realize that the truck I ordered did not have a ramp, and he was able to rearrange things so that I could get a larger truck with a ramp and was very accommodating. He even went as far as to recommend someone who could fix an issue with my car that he saw when he walked by and saw it and they did the same day! Really above and beyond what he needed to offer in terms of customer service.
NICHOLAS BThe person that attended to me by the name of Mark obviously knows the U-Haul business and was able to provide me with the equipment I needed at the time I needed it. Also I would like to give a shout out to U-Haul regarding their equipment I used For my 3 day 1600 mile household move. The truck and car hauler trailer are well designed and a pleasure to drive long distance. This is the third time I have rented U-Haul equipment and I have never been disappointed.
DAVID DGreat service, staff is informative and freimdly.
CHARLES BGreat people! easy in and out, will definitely rent from them again!
ANDREW W