The van was filthy and disgusting. I had to contact customer service for help. The location felt unsafe. Trucks and vans are parked on a platform from an old burned down business with not appropriate ramp/driveway so you just has to figure it out. There appears to be someone living in a van/storage unit in the parking lot and possible growing or just smoking a lot of weed. There are many many locations in this area and I will probably avoid this one going forward even though I have used them a few times in the past. There was a different person at the front desk this time so I don't know if management changed and that impacted things but it just was not pleasant anymore.
DOUGLAS L.
Express Storage LLC
(U-Haul Neighborhood Dealer)
Services dans cet établissement :
One-Way and In-Town® Rentals in Spokane, WA 99202
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We arrived after hours and the mobile app was great for dropping off the truck. But the parking lot was small and it was quite unclear where to park the 26 ft truck we rented. The drop box location wasn't very evident, either.
Jeff O.Be straight forward. Tell a person how much your going to charge them. Don't give them a low ball ass quote and tell them it's all good when they return your shit. Stupid lady said I was paid and good now I owe you fags another 100 dollars after the fact. If I don't pay it then I get late fees. You guys are fucked up. Get your stupid 39,99 off the fucking windows it's scam. 29,99 if you rent the fucker but don't actually drive it or look at it. 藍藍藍. Oh plus an 80 dollars fee for handing the keys back. You guys are bullshit. Just keep it real quit scamming on people.
Jesse T.Sent me to wrong location , I ordered boxes that I was charged for but when I arrived at the facility to pick up my truck and after being sent to a different location I was told the location I was sent to does not even provide boxes and I'd have to travel all the way across town at a dollar a mile on my own dime to pick up boxes but so I ended up not buying the boxes was also overcharged for the rental and absolute nightmare I'll rent a home Depot pickup truck in a few Mexicans out of the back of the building to move myself next time
thomas M.My preferred location of the 2 , super respectful and welcoming, would recommend to anyone! Was super helpful and did not rush me or make me feel like I was taking all his time up .
JOSHUA K.