Pick up location was under construction. No one visible to speak to, truck hidden in the back and difficult to get to. Had to call the office twice to reach someone. Understandable, it is a temporary issue and the gentleman who came out eventually was very pleasant….. but it was a 3 hour process to get our truck and it still wasn't right. Not the locations fault…. But a bad experience overall. Reserved a truck and a hand truck. 1 hour to find the truck and 2 hours and 3 phone calls to get through the app. After all that, NO hand truck. Was refunded by U-Haul , but I NEEDED it so drove 27 miles to another place that had one…. And they could not rent it out without a truck reservation! Again, not on the location…. U-Haul policy and procedure made this a nightmare weekend.
Robert H
Midgard Self Storage Spring Lake
(U-Haul Neighborhood Dealer)
Services dans cet établissement :
One-Way and In-Town® Rentals in Spring Lake, NC 28390
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- 4,0 - Cote moyenne des clients
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Great customer service
ULISES SVery nice and very helpful to the customer returning the u hual trailer.
riome cGreat service and equipment
Teddy WSame as above. Clearly it's not the staffs fault. It's uhauls fault and these people have to try and handle it. Shame on you U-Haul for not giving enough miles and for not keeping up the trucks.
Brenda p