I had an unprofessional customer service experience during my U-Haul drop-off. The second representative at the front desk was rude, and the card machine was not functioning properly. I had a few questions regarding the total charge, as it was significantly higher than what I was originally quoted when I rented the U-haul. At the time, I was exhausted from moving and everything else going on, so I chose to leave and address the issue later. However, I do believe I was overcharged, and I plan to return to the location to speak with a manager and have this matter reviewed.
NEREIDA P
Klein Krimmel Self Storage
(U-Haul Neighborhood Dealer)
Services dans cet établissement :
Locations aller simple et locale® à Spring, TX 77379
U-Haul compte la plus grande sélection de camions et remorques de location locaux et à sens unique dans votre région. U-Haul offre un processus de déménagement simple lorsque vous louez un camion ou une remorque, ce qui comprend : remorques fermées, remorques ouvertes, remorques pour voiture et remorques pour motocyclette. Combinez vos efforts de déménagement en louant un camion et une remorque à U-Haul dès aujourd’hui!
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- 3,5 - Cote moyenne des clients
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Avis vérifiés des clients
Chaque avis est lié à une véritable U-Haul réservation ou contrat.
Comment U-Haul Fonctionnement des avisStore opened at 9:30 am. Rental pickup set for 9:30 am. Employee didn’t show up and open the door for me until 9:55am…
John-Michael RI would have given excellent for the first question, but the equipment was not exceptionally clean, but was ok. I would highly recommend everything else. The staff is professional, courteous, and the prices are the best in town. I will be using this location from now on . -
ERICA DI reserved a truck online with a traditional dolly and furniture dolly. All equipment was confirmed online as available. I made my plans to move a small apartment. I arrived on time to pick up the truck and dolly's to find out that only the truck was available....none of the 2 dolly's were available. How is someone supposed to move furniture without dolly's???? The staff at this location was very rude and not supportive at all. I ended up renting the truck and picking up dolly rentals at the local Home Depot. What a terrible experience. And lastly, the truck had 175k miles, had a very risky steering issue and could barely accelerate.....your company name should U-Junk.
Michael SKarina was the person helping me and she was amazing. She was prepared and quick about the process. Very nice to speak with as well.
COREY M