A better way to drop off in drop box that shows time & day dropped off. We dropped off a day early; & then had to call Uhaul to dispute 2 extra days of usage.
gregory N.
Olsons Custom Farm Services
(U-Haul Neighborhood Dealer)
Services dans cet établissement :
One-Way and In-Town® Rentals in Staples, MN 56479
U-Haul compte la plus grande sélection de camions et remorques de location locaux et à sens unique dans votre région. U-Haul offre un processus de déménagement simple lorsque vous louez un camion ou une remorque, ce qui comprend : remorques fermées, remorques ouvertes, remorques pour voiture et remorques pour motocyclette. Combinez vos efforts de déménagement en louant un camion et une remorque à U-Haul dès aujourd’hui!
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The pickup and drop off locations were fine. The equipment was fine but not necessarily clean. The problem is with your internal organization based in Fargo, ND. I reserved the equipment a month and a half before I needed it. I called 3 days (Weds) before picking it up at the original location of Perham, MN. He knew nothing of order and referred me to Fargo. I call Fargo and she tells me I have to pick up the equipment in Staples, MN the next day because they are close Friday & Saturday. I lose a day of work! go to Staples, they have the equipment, but I can't take the trailer because it was double booked. So, I had to wait an extra hour so they can bring another trailer from Brainerd, MN. Then to find out that they are open Fridays & Saturdays, so I could have picked the equip. on Saturday like I originally scheduled and didn't have to lose a day of work!! I have never witnessed such a dysfunctional organization as this. I will never use U-Haul for moving again! The lack of organization and communication with your dealers is pathetic! The dealerships were wonderful to deal with! But they really had to struggle to satisfy YOUR customers because of your lack of communication!
Greg M.the person there acted like I was just a inconvenence and was too much in a hurry to be bothered with me
Donald B.Have the reserved equipment at the location it's supposed to be at, that would really improve the experience.
jess H.Do his book work every day. sent bill charges not correct we brought it back on the 5th he said the 8th charged for 3 days also said we were over miles not charged for that We did not receive till July 9th ????
Judy G.