Staff was not familiar with the U-Haul rental process and had to call someone to be walked through the steps. Additionally, regional U-Haul moved our reservation to this location which did not open until 2 hours after our reservation time, leaving us scrambling. However, this is not necessarily the fault of this location.
WILLIAM L
R&M Variety LLC
(U-Haul Neighborhood Dealer)
Services dans cet établissement :
One-Way and In-Town® Rentals in Steelton, PA 17113
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Évaluations des clients
- 2,5 - Cote moyenne des clients
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Place opens at 9 but u haul thought it opens at 10 so had to wait till 10 to get key. Also a little sketchy place
Abrar WLocation wasn’t great. Had to wait for someone to arrive. In the long run, too expensive for only driving it 18 miles.
Tracy IThe R&M Variety LLC. is very unprofessional and do not represent U-Haul well as an authorized dealer. The facility is in terrible shape, the customer service was terrible, the registration process was very lengthy and unprofessional, the location was sweltering hot, the first vehicle was in terrible shape and had to be returned immediately, as the windshield gasket came off on mid trip and was blocking the windshield. The replacement vehicle was almost on an empty tank of gas. The returning of the vehicle and trying to obtain a total balance too was an equally long time at this sweltering hot and dilapidated facility. I am requesting a full refund of my rental purchase and ask that some level of inspection be done to this specific facility, by U-Haul. Fedor Hernandez
FEDOR HThe business owner called me thinking i was someone else and didt return equipment and was persistent it was me until she realized what truck we got and my phone number
MYLA J