I can't think of what they could do better. David was really helpful and nice and made the return process really easy. Thanks again David for everything.
Luis g
Affordable Autos
(U-Haul Neighborhood Dealer)
Services dans cet établissement :
One-Way and In-Town® Rentals in Stuarts Draft, VA 24477
U-Haul compte la plus grande sélection de camions et remorques de location locaux et à sens unique dans votre région. U-Haul offre un processus de déménagement simple lorsque vous louez un camion ou une remorque, ce qui comprend : remorques fermées, remorques ouvertes, remorques pour voiture et remorques pour motocyclette. Combinez vos efforts de déménagement en louant un camion et une remorque à U-Haul dès aujourd’hui!
Autres U-Haul Services
Évaluations des clients
- 4,5 - Cote moyenne des clients
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I hate that i didn’t read the previous review before renting here. The same thing happened to me. I stupidly let the worker here talk me out of using the app to check out, he said he was preventing me from getting a late fee by checking me out himself. This avoided me taking any pictures of the vehicle. He then sends me pictures of a filthy vehicle filled with dirt and trash, not at all how i left it. He said he would not charge me a cleaning fee because it is too much , so I could just cash app or venmo him a lesser fee. Running a scam for what, $10 extra bucks on the side? ridiculous
emily mreserved a 20' truck - david at 2011 tinkling spring rd - confirmed 20' -then, the day before pickup he informs that 20' was taken and only 26' available - upgrade with no charge - really didn't want a bigger truck - a 15' prob. would have been fine for my needs. no one met me for pickup - keys left above visor - informed me that truck had 1/8th of a tank - it was literally on the E mark when i picked it up - gas light went on literally 2 miles from pickup. filled up - ride was smooth - conducted my business- unloaded- swept truck as instructed - took pics of doing so (took pics of everything) - returned truck early. - was instructed to leave key on visor- was not met by david - next day - we exchanged texts - he sent "hey you coulda swept better" - sends me an absurd pic of what looked like several pinches of grass trimmings. was threatening to charge me a sweep fee - i replied with a pic /with timestamp of a pic showing a cleanly swept bed. David got excited and started heating up "are you calling me a f'ing liar?" i replied again; i swept the truck; here's the pic. his reply "do you think i'm a f'ing idiot?" at this point i asked why he thought it was ok to talk to me that way. he backtracked and said " I'm not going to charge you the sweep fee , but just do better next time ok" uhhmm sure... in addition i brought truck back with just a shade under a half tank full of gas. he credited me with a partial credit for it being under a 1/4 tank to begin with ; but did not credit me for 1/2 tank return. final thoughts - I run 2 small sucessful businesses - in no way is ok to talk to someone like that; scolding me as if i'm a child - if you do ; you'll most likely not be in business long. the missed order with wrong size truck and the misrepresentation of gas levels along with trying to hit me up with a sweep fee - pretty dissapointed with this experience - especially since i recently rented a truck in richmond, with no hitches whatsoever. my speculation is that david either was having a bad day and/or maybe has bit too much ego. either way i think a reasonable partial credit is warranted. all pics on file - also; pick up spot is basically a junkyard of old battered cars and a badly groomed gravel half circle drive. did not see a key drop off box (which i would have felt much better about) pretty sketchy location.
eric dagent went above and beyond
LARRY SNothing everything was excellent
Sarah L