The receptionist was kind and knowledgeable. Very helpful throughout the process. The car I rented was a bit dirty inside. Overall, it was great experience.Taewoo K.
McLendon Hardware Sumner
(U-Haul Neighborhood Dealer)
Services dans cet établissement :
One-Way and In-Town® Rentals in Sumner, WA 98390
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Évaluations des clients
- 4,0 - Cote moyenne des clients
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If it wasn't for the fact we were moving on short notice I would've rented from another vendor. I arrived at McClendons hardware of sumner WA to pick up my 26' supermover, and when I got out to the truck I was shocked to see that The truck had several sizable damage spots on the side (not documented by the photos provided by U-Haul) the truck smelled moldy so I needed to purchase a vent pod to deal with the smell, steering wheel/cup holders/center console/seats were coated in a nasty sticky substance that I had to clean, had no windshield wiper fluid so we needed to stop halfway through and pick some up at a gas station, and an OPEN used pack of NarCan on the floor of the truck. One full package of narcan was located and left in the center console.Jacob M.
Picking up my unit was super easy and fast. McCleodon's yard was easy to get in and out of. Both check-in and out process was quick.Jim G.
The equipment was dirty (which had no consequences for my purposes); however, when I attempted to report the cleanliness problem through the app, the app placed a $25 cleaning fee. Even though I correctly documented the condition when I processed the through the pickup sequence in the app, the app automatically attempted to place me at blame for the untidy condition. My assumption is that the previous renter did not accurately convey the dirty condition upon return. In this instance, the convenience of the self-service app falls short and required a direct intervention from the very helpful person at McLendon's. Although I am satisfied with McLendon's handling of the matter, the app has some quirky attributes that could result in additional charges if the consumer is unaware.neil M.
worst uhaul I ever picked up dirt trash nails I will use budget from here outMelissa J.