We usually rent from a different U-Haul location, but since our regular branch was fully booked for weeks, we made about three reservations at this location instead. On our second rental, I noticed the cost had increased significantly, so I checked the receipt and saw a $75 cleaning fee. I called U-Haul customer service to ask about the charge and was told it was for a small water spill in the trunk. Even the representative agreed the fee seemed unreasonable. Fortunately, U-Haul investigated and reversed the charge, which I truly appreciate. However, after reviewing receipts from this location and comparing them with others I've used, I noticed this is the only branch consistently adding at least a $25 fee to each rental. If you plan on renting from this location, I recommend carefully reviewing your receipt to ensure no unexpected charges are added.
SUSAN C
Stor It 4 Less
(U-Haul Neighborhood Dealer)
Services dans cet établissement :
One-Way and In-Town® Rentals in Sun Valley, CA 91352
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- 4,0 - Cote moyenne des clients
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Great location and great customer service 10/10
EDGAR SEverything worked as it should. There was an issue at checkout (the truck I drove was not the truck that was checked out to me) but the staff on location saw the issue and took care of it, and all was fine.
Roger KVery smooth transactions, very friendly!!!
Angelica STruck was locked inside of gate. 7am pick up and they don't open to 9. No where to park the truck after hours. Poor set up.
Bruce W