Trash location. Felt so unsafe coming at night.it'S literally in the middle of no where in between truck parking and truckers coming and going. Padlocks are so high off the ground, you have to be on your tippy toes. Half the time it didn't open. Avoid this location at all costs.
Harpreet D.
TCP Simple Technologies Inc
(U-Haul Neighborhood Dealer)
Services dans cet établissement :
One-Way and In-Town® Rentals in Surrey, BC V3W2X8
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- 2,5 - Cote moyenne des clients
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This was by far the worst experience I've had and cemented that I will never use uhaul again. 1. I had selected in person pick up rather than the self directed pick up. 2. The morning of my rental, I was called by an associate and told that my rental pick up location was moved, but it was only a km away - no worries to me. This person did not inform me that this location was not a storefront location, but in person pick up. 3. I got a text message from uhaul and the provided me a phone number to call when I got there. 4. When we found the address, the pick up location is basically a giant scrap yard and drop off for semi trucks - there was no clear signage and no storefront. Only when you get to the very end of the huge lot there a sign that says uhaul drop off - doesn't even mention pickup. 5. I called the number provided to me. No one answered. I called again, no answer. And there was not a single person anywhere near us. 6. I called the customer service line - they asked to put me on hold while they tried to contact someone from this lot - I was put on hold for 15 minutes and my call then disconnected. The rep just hung up on me. 7. Finally someone from the lot contacts me - I get access to my truck after a little back and forth. The truck was not clean, and I had ordered two dollies - there was only one. 8. The truck was given to us with a near empty tank - legitimately it was under 1/4 filled so before even getting to move my stuff I had to fill gas. Abhorrent customer service, I can't believe I paid for this. I wish I could give negative stars.
Kirsten M.Best location
Harjot M.Very satisfied with the experience. Self dispatch location with best customer service offering, very hassle free
Starsmart Soluti I.Great experience, ease of access and very responsive Dealer.
Starsmart Soluti I.