Hello. I had a 10AM pick up on Friday 1/22/21 at the above location. Any time I tried calling them prior, no one would ever pick up the phone. Anyway,I got there around 10:15 am, and the guy rudely said he didn't have a truck, and acted like I was a hassle. I walked out and sat outside and called 800gouhaul and they were directing me to someone to help. As I waited for a call back, the truck showed up in syosset about just before 10:30am. The guy at syosset tire and car care (middle age, Caucasian, glasses)csays â€˜oh the truck just showed up'... so as he's checking me out he's saying he can't pull up much on my info but yet got straight to the price. He tells me it's 238,21 $. I said â€œwhat?!â€ The woman on the phone who booked my reservation (she was nice and professional by the way) quoted me at 204,21 $ AFTER TAX. His reasoning to me for the extra fees was taxes. I later found out it was an extra 34 $for insurance â€œSafe Moveâ€ which I was never aware of and NO ONE EVER offered me insurance. If so I would have turned it down. I'm in the process of hopefully getting a refund. Maybe whoever reads this can see to it that credit comes back to me. I'd be curious to know what time â€˜safe move' was applied, as to know who added it without my consent. Besides that. I spoke with a nice lady on the way and told her my troubles and she helped me find a drop off point and I dropped it off and everything should be fine and done on that end.mirko L.
Moving Truck Rental in Syosset, NY at Syosset Tire & Car Care
(Concessionnaire U-Haul dans le voisinage)
Pour nous contacter
Syosset, NY 11791
(200 Ft west of Underhill Blvd on the south side of Jericho Tpke)
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - ven : 8h am à 6h pm
- Sam : 8h am à 4h pm
- Dim : fermé
One-Way and In-Town Local Rentals in Syosset, NY 11791
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Évaluations des clients
- 3 Average Customer Rating
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Efficient. Got me checked in and on my way quickly.Todd V.
Steve at Syosset Tire is the BEST!jennifer W.
Mix up with rental. Had to take the truck all the way back to change reservation and drop off location. Then when dropping off in a different state next day, it was not changed and the reservation was double charged.Gabrielle N.
Very easy. The car was ready at the time I reserved it. I was in and out quickly.Michael S.
excellent serviceMike S.
Quick, easy, helpful.Catherine A.
Nice guyDarren M.
Excellent service!!!Shahina A.
We were very pleased with the customer service. The rental of the storage unit is accessible and convenient.Noel W.
Th price was way to much. $70 for a 2 hour rental is resdiculous.mitchell T.
Although the interior of the truck was very clean, the exterior was not and there was no wiper fluid.james S.
The outside of the truck was extremely dirty to the point I asked the store owner if uhaul would say something to me returning it in that condition and got waved off that it wasn't an issue. All the way up to the â€œ moms atticâ€ was covered in dirt and I had to stop at a gas station just to clean the windshield because the wipers couldn't handle the dried dirt marks. I have never used a uhaul that dirty.stuart D.
They need to check their equipment thoroughly before giving it to a customer. Specially when I rented a truck and auto transport for a long one-way trip.marie D.
I was originally told to go to another location on my email confirmation. I went to the Jericho Location and they did not have the van. Then they told me to go to the syosset location. The whole process took about two hours. Really wasted my time. Not happysuraj P.
This site did not do a walk around of the vehicle with us and/or have us acknowledge any current damage or lack there of on the vehicle prior to departure. They just gave us the keys and said to return it with gas. When we returned the vehicle to our home base location after a smooth, unscathed transit, we were hit with a $500 charge to our credit card for minor damage on the vehicle that apparently was not previously noted by this Syosset location. Again, there was no walk around of the vehicle prior to our departure nor did the employee review and have us sign any acknowledgement about the present damage or lack there of on the truck. This has created a great deal of stress for us as we are in the process of having this appealed and looked into. We are very disappointed in this experience with U-haul and will be making sure this experience is noted and gets resolved.Mark S.
There were ants living in the passenger rear door, but otherwise a great experience!Samantha L.
This has been a wonderful experience!Jeffrey S.
I was charged for 2 days and rented it fir 1 and am still trying to take care of itLynn C.
Back of the truck still had debris and keys on the floor, it was not cleaned (swept) by previous renter or pick up location. The dealer did not inspected the vehicle with me. I had tire issues during my entire trip. The mirrors were not positioned properly they were tilted toward the floor. I had to find an Allen Key to adjust along the way. My reservation was changed to this location not at my request it was inconvenient for me, I had to take the bus since it was an additional 8 miles to this location.Richard T.
Outstanding service!!Kiran R.
Both the cabin and the interior of the cargo compartment were dirty. I had to clean both before using. The interior of the cabin was worn. The driver's seat was torn and part of the dashboard was damaged. The staff at the location were professional and efficient.John L.
Rep authorized my rental unbeknownst to the van owner who reported the van stolen. Police officers were waiting for me upon returning the truck and the ordeal caused severe anxiety to myself and family.Daniel G.
Steve overcharged me 100 miles and when I reviewed receipt in his shop told me to take it up with 1-800 UHaul CS (Steve checked truck to verify he overcharged). I called CS and they put shop owner & I in touch with Steve his Traffic Mgr who helped correct problem. Steve: No apology or interest in me as a customer... Would have done nothing to correct problem unless I took action there and then! Will never go back to this shop for anything or any reason ever again.William G.
The person in charge with rentals came 35 minutes late at work. The rental car was not there, they had to go get it, it took another 25 minutes. I returned the car with the gas tank on double amount than I got it and I didn't get reimbursed or credited for the extra gas left in tank. No way to use this location ever again.Marian V.