The truck had not been swept out upon pickup. We had to drive out of Roanoke to pick up when we ordered one in Roanoke. This took time out of our moving. Yes we were offered that mileage coverage back to Roanoke. Took us an hour round trip in our own vehicle plus our gas to retrieve the truck.
ronnie b
Thaxton Market
(U-Haul Neighborhood Dealer)
Services dans cet établissement :
One-Way and In-Town® Rentals in Thaxton, VA 24174
U-Haul compte la plus grande sélection de camions et remorques de location locaux et à sens unique dans votre région. U-Haul offre un processus de déménagement simple lorsque vous louez un camion ou une remorque, ce qui comprend : remorques fermées, remorques ouvertes, remorques pour voiture et remorques pour motocyclette. Combinez vos efforts de déménagement en louant un camion et une remorque à U-Haul dès aujourd’hui!
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Évaluations des clients
- 4,0 - Cote moyenne des clients
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Dropping off the U-Haul at Thaxton Market was a breeze! The in-person turn-in process was quick and seamless, with friendly and efficient service. I was in and out without any hassle, making the entire rental experience smooth from start to finish. Highly recommend this location for easy truck rentals and returns.
Richard REasy return the agent who checked me in was nice and kind
Jacob RNothing
Blair MOur pick up location was changed the night before our move and we were not told during our confirmation over the phone. This uhaul pick up location was 30 minutes away from the original pick up location and set us back on our timeline by just shy of 2 hours. We waited in line for a quite a while as this seems to be a very busy gas station. Once we got to the front on the line the man would ask us a few questions, tell us to step aside, help several more customers in line, have us come back up, ask a few more questions, have us get back out of line. This happened numerous times and it was clear that they needed another staff member to assist with the uhaul rentals. They also did not have the utility dolly that we paid and asked for in our original request.
Adam l