This is a self-serve drop off location so there weren't any personnel to speak with. When using the app to go through the self-serve drop off process the app crashed when I was in the section where you take/load pictures of the vehicle. When I reopened the app, it said I was done...but I didn't know what to do next (where to put the keys?...lock the doors?...anything else?). The best I could do was to get a call back from customer service 2 hours later, so I signed up for that. Meanwhile, we found a drop box for the key and hoped we weren't missing anything. When on the phone with customer service later she confirmed we were all good, but it was kind of stressful getting stranded by the app in the middle of the process.
GLENN S
Cube Climate Storage
24/7 Rentals
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U-Haul Truck Share 24/7© Location
Services dans cet établissement :
One-Way and In-Town® Rentals in Topeka, KS 66608
U-Haul compte la plus grande sélection de camions et remorques de location locaux et à sens unique dans votre région. U-Haul offre un processus de déménagement simple lorsque vous louez un camion ou une remorque, ce qui comprend : remorques fermées, remorques ouvertes, remorques pour voiture et remorques pour motocyclette. Combinez vos efforts de déménagement en louant un camion et une remorque à U-Haul dès aujourd’hui!
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ALEXIS YBest rental experience ever! We will definitely rent from this location again.
Evelyn RNot a sole was there to help. Pick up time was 8:30. I arrived 5 min late due to traffic construction. The app wouldn’t let me get the U-Haul keys. Kept saying awaiting approval. Sat outside for 30 minutes trying to get a representative on the phone. Lady on the phone was rude AF and told me I checked in late, she states I started the check in process at 8:54.. I was on the phone with her at 8:51. Makes no sense. Moving day is already stressful enough, not being able to get the truck on time and the rep giving me attitude, makes it way more stressful.
Stacey BTrying to reserve a truck through UHAUL'S phone ap is a joke! It took the manager of Cube Storage almost a half-hour to get the reservation done on her computer. I tried for 35 minutes to do the phone pick up and get the key and the ap wouldn't work! Finally had to call the manager at home and have her do it on her computer. When I tried to do the phone return for the truck, same problem. It didn't work!!! It is joke!
kathy m