This location is small and relatively new, I think. It was close to my house, so I was glad to be able to rent from there on short notice. I had to change my reservation to order a bigger truck, but the system still showed availability. The employees who helped me were friendly and accommodating. Unfortunately, the equipment was not what I've come to expect from U-Haul. The truck I rented had a passenger side mirror that wouldn't stay put. It was useless. I had a time crunch, so when I discovered the problem, I couldn't rent a different vehicle at this location or choose another facility. I had to rely on my passenger to look out for traffic for me. Based on that alone, this truck should not be on the road. The truck was also full of dirt in the driver side footwell, there were empty plastic bottles in the cab, the cargo area had some small items from a previous renter, and the appliance dolly was unsecured. I don't need a sparkling clean luxury vehicle for a six-hour rental, but it was pretty obvious this truck had not undergone the usual turnaround procedure. I assume it was because the reservation was made the day before the rental, but I would have preferred to know up front that there were no road-worthy options available from this location. I assume they borrow these from other locations, and the loaning facility should not have released this truck to this rental location without repairing it. I might give this location another try in the future, but not if I'm in a rush. I would want to have other options readily available if the equipment is not safe to drive.
Brenda M
Canyon Market & Liquor
(U-Haul Neighborhood Dealer)
Services dans cet établissement :
One-Way and In-Town® Rentals in Tujunga, CA 91042
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The van I rented was filthy, both inside and out and dog hair was all over the seats. I had to take it to the car wash and clean the inside and outside of the vehicle. The right directional was also out, so I had to go to the auto parts store and buy a bulb; then take the tail light assembly apart to change the blown bulb. This took a good two hours to wash and clean the vehicle and change the directional. This location is a liquor store with young adults working the counter. There is only one person managing the store at a time. I will say that the young people were very polite and understanding. They reported that the vehicles they rent just go in and out of the location. There are no service people at this location.
Philip PEverything was perfect! Thank you for the great service!
Olga Klower the mileage fees.
Walt ZExcellent service! Will definitely rent from here again!
Evelyn D