Hard to rate this as no one was on site and worked primarily with the app for drop off. It's a small yard, clean yes...inviting??? May not be necessary as it is just a pratical drop off/pick up site.
Amy S
Body Tech Fit Club
(U-Haul Neighborhood Dealer)
Services dans cet établissement :
Locations aller simple et locale® à Tulia, TX 79088
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Évaluations des clients
- 3,5 - Cote moyenne des clients
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Avis vérifiés des clients
Chaque avis est lié à une véritable U-Haul réservation ou contrat.
Comment U-Haul Fonctionnement des avisDropped off in the middle of the night. I didn’t feel unsafe but for others, it could be a different experience. A bit of better lighting and a decent sign by road would be helpful. Staff was helpful when I reached out regarding drop off.
Jesus RHad difficulty with the pick-up which ended up costing us nearly $200 extra. Originally, I had reserved a 15ft truck in Plainview with an appliance dolly and a dozen packing blankets. A few days prior to my arrival, "Tammy" calls me and says I have to pick up my 15ft truck in Tulia. She said extra miles would be given. Tulia is not too far so I said okay. When I get to the Tulia site, no one is around despite being told their office would open at 8 AM. Waited until about 8:20 AM and called the number I had. The person I spoke to said everything would be handled over the phone and that there were no appliance dollies or blankets at this site. I expressed deep concern as the moving we were doing was dependent upon the appliance dolly. The Tulia person told me to go to the Plainview site and pick up the appliance dolly and blankets. After some difficulty in checking out, we went to Plainview and was told there was no way I could rent an appliance dolly as I had already checked out at Tulia. I even called "Tammy" back and she told me the same thing and that she didn't care if I left a bad review. Fortunately, for what we were moving. Harbor Freight was open and we bought an appliance dolly (spending a lot more money than anticipated). This experience was extremely frustrating, time consuming, and we were made to feel like U Haul didn't care what happened to us. I also feel like this was U Haul's fault as there was no way for us (the customer) to know the Tulia site wouldn't have everything we needed in our reservation. Extremely poor customer service that morning.
Matthew SHe helped me get checked in over the phone and then took care of making sure the truck was ready to go when I got there.
JAMES TNo signage as to where to drop off key, looked for 10 minutes. No personnel
LEIGH G