The uhaul still had a utility dolly in it and old pads. I was charged for the utility dolly even though they took it out. Then I get to my final destination and it turns out they messed up my entire rental order. I am being charged fees that I shouldn't have to pay and have been fighting this for 3 days. I just received a charge to my card that I never agreed to without even a phone call.
Amanda M
New Lucky Stop
(U-Haul Neighborhood Dealer)
Services dans cet établissement :
Locations aller simple et locale® à Tulsa, OK 74134
U-Haul compte la plus grande sélection de camions et remorques de location locaux et à sens unique dans votre région. U-Haul offre un processus de déménagement simple lorsque vous louez un camion ou une remorque, ce qui comprend : remorques fermées, remorques ouvertes, remorques pour voiture et remorques pour motocyclette. Combinez vos efforts de déménagement en louant un camion et une remorque à U-Haul dès aujourd’hui!
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Évaluations des clients
- 3,5 - Cote moyenne des clients
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We put $60 into the tank at drop off and the gauge didn’t move. We also were then charged another $77 for gas because of the issue with the truck. Really disappointed and feel almost out of money. Will use someone else next time.
Hannah RThe truck was filthy with trash and cigarette ashes, I was charged for this.
Chris RArrived to nobody able to check the equipment out. After waiting 15 minutes someone arrived. They checked equipment out and attempted to tell me everything was in working order. Upon personal inspection one tire was flat. Mentioning this i was told it wasnt flat just low. I pulled my jump box air compressor from my personal vehicle to air tire. It was 4 psi attempting to fill with air and the noise of air was so loud I stop filling the tire to see the valve stem broken. I tell the uhaul rep he doesnt know what to do. Makes a call to someone who works at uhaul who claimed today was his day off. They ask what I would like to do. I say figure something out this is terribly inconvenient as I drove two hrs here for this trailer and have to make a two hour drive with a car back. The man on the phone says he will figure something out the on-site rep says he needs to feed his kid. I sit and wait in the parking lot not moving a inch for over two hrs until someone finally comes to change the known tire with broken valve stem and another tire he claims is separating from the tread. This was by far one of the worst experiences I have had with uhaul.
Nicholas HNice people, friendly and helpful and got me on the road fast.
Kurtis M