I don't know if it's this location or UHaul in general. I reserved a 15ft truck near my home 5 days ahead of time. I thought everything was fine. Then, 2 days before the move date, I'm told I can only have a 10 ft truck, and I have to drive 30 miles away to pick it up. I'm stuck. I cannot move everything I need to, but I have enough stuff organized for the date of the rental that I need to accept. So I get up at 6:00 am on the appropriately day and drive the half hour to get the truck. When I pick it up, not only are there no blankets, which I ordered, but the truck is on completely empty. I'm told to drive to a different location to pick up the blankets, and that I can return the truck on empty. I'm now 30 minutes behind, and out $20 for gas. I don't rent trucks very often. Next time, I will certainly look for a different option.
Jonathan B
Seaward Oil Inc
(U-Haul Neighborhood Dealer)
Services dans cet établissement :
One-Way and In-Town® Rentals in Ventura, CA 93001
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Vos précieux commentaires nous aideront à mieux vous servir.
Nothing
ERIC HHave the employee be nicer.
Robert TNothing. The gas station attendant was very helpful.
Patricia WThe pick up process was tedious and lengthy. Additionally the extra items we ordered; appliance dolly, moving blankets and additional dolly were NOT in the truck. When we inquired about them at the location, we were told to tell the person when we returned the truck that we didn’t receive those items to get a refund. So we didn’t have the tools we needed to move and had to get them elsewhere. Which was annoying and disappointing but thanks for the refund.
Karla B