I was sent to another location because my van wasn’t in the original location and was notified too late. Then the Dollie’s I requested were not with the van and I was not informed so I had to drive to the topaz location. All the extra driving added 45 minutes to my move. Made for a rather stressful start.
Rachel d
Garrison Grocery
(U-Haul Neighborhood Dealer)
Services dans cet établissement :
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Comment U-Haul Fonctionnement des avisThe cabin was disgusting. there was dirt on the mats and on dash, there was garbage left in the cabin from previous rental. I have photo proof if you are interested. The moving blankets were not folded and were just thrown in the back.
Dilraj GThe truck was full of crumbs and tiny bits of garbage
Kaden PThe actual truck and people were good, but there were a lot of problems with the check-in process. I specified Mobile Pick up at 7:30 AM, but the system had it as 9:30 AM pick up at the counter - I think it defaulted to when the business opened, but it was a waste of time in the morning and if I had needed the truck for the full 3 hours would have caused problems. Also, I modified the reservation to add a dolly, which it allowed me to do, but then the next morning when I went to pick up the truck I was told that this location didn't have dollies. None of it ended up mattering for what I was doing, which was fortunate. But the system did almost nothing right.
Justin CI wasted about 50 min because of vague instructions for pick-up, and store being closed. I booked U-haul for 8am, and the store wasn't supposed to be open till 9am. Luckily, I was able to get a hold of the owner, but it then took 40 minutes to leave the place. They first told me to call the customer service, but after about 20 min, they ended up in processing the pick-up themselves. Also, the car had only half a tank, so it was hard to know how much exactly I used. I ended up adding about $10 more than the amount of gas I used to be safe.
Hajime K