Please search this location online and view the photos for reference. The all first parking lot (outside) adjacent to the building is where you’re supposed to place the large 26’ trucks at after hours. Small vehicles only go adjacent to the building on the west side, same location as the drop key box. There are no signs that could help clarify this. All call centers should have pictures of all pickup and drop off locations, and be familiar with them, so they can understand what a customer pulls up to. Have the reps take pictures from across the street, all angles of the building, and close ups, so they could share on their websites, and Google / iPhone maps. It’s like when military units go on dents, we look at the lessons learned and old photos so we know what to expect in advance. Also, that same dirt lot, who owns it, please let me know? That empty dirt lot, adjacent to the U-Haul and the Apollo Restaurant, the entrance on the southwest side, closest to the drop key box, has a large hole where your vehicles drops, causing damage to my vehicle. Today my vehicle started leaking and started overheating. The auto mechanic called me back and said I need my radiator replaced, which cost me $1,399 plus tax, even with a military discount. The day I dropped it off, going over the driveway, I heard a large bang after the sudden drop. My neighbor checked the vehicle undercarriage and saw a new dent. Now I’m paying for it big time.
Shyann L
Advanced Auto Collision
(U-Haul Neighborhood Dealer)
Services dans cet établissement :
Locations aller simple et locale® à Victorville, CA 92395
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Comment U-Haul Fonctionnement des avisGreat service overall.
MARTHA RThe people working there were very friendly, helpful and professional. The truck was one of the most well maintained vehicles Ive ever drove. you can tell these people take pride in their work and are ontop of everything.
Marissa ORita was friendly and helpful
Darlene Alater hours of operation and convince of dropping off equipment. I dropped off moving blankets in truck I rented and returned last night. I'm just now leaving copy of rental and key into drop box
James S