Thank you to the girl who helped me fill out the online return documents!
THOMAS O
Shore Drive Sunoco
(U-Haul Neighborhood Dealer)
Services dans cet établissement :
One-Way and In-Town® Rentals in Virginia Beach, VA 23455
U-Haul compte la plus grande sélection de camions et remorques de location locaux et à sens unique dans votre région. U-Haul offre un processus de déménagement simple lorsque vous louez un camion ou une remorque, ce qui comprend : remorques fermées, remorques ouvertes, remorques pour voiture et remorques pour motocyclette. Combinez vos efforts de déménagement en louant un camion et une remorque à U-Haul dès aujourd’hui!
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- 2,0 - Cote moyenne des clients
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Vos précieux commentaires nous aideront à mieux vous servir.
We had a terrible experience picking up the U-Haul truck. We got to location at 8:35 and it took until 9:15 for the person working there to figure out what to do. I have previously rented many Uhauls and never once did it take even close to 40 minutes to pick up the truck. She had absolutely zero knowledge of what to do. I had already reserved and did everything online prior to picking it up. She’d finally called someone and they attempted to talk her through it, it was rough! I rented the truck for 6 hours from 8:30 - 2:30. However we did not get the keys to the truck until almost 9:30, I would assume my drop off time would have been adjusted to still accommodate the 6 hour rental. When we returned the truck at 2:50 they tried to charge me a late charge that was caused by their incompetence. Absurd! I feel if a location is going to offer U-Haul services the employees need to be trained. I will avoid this location at all costs in the future.
CORY CThe truck had an empty gas tank, I had to put $32 worth of gas in it for 10 miles of use. The truck had a flat tire. It took 1 hour to get the truck to me because they didn't have internet to start the rental contract. No one from U-Haul responded to customer service at the time but they offer "24/7" support, which is a completly lie. Bad service from site on charge and form U-Haul itself. Don't recommend at all this service.
david bWhen I arrived to pick up my vehicle, the staff did not know how to use their own system to rent to me. They were also unable to check me in. So I had to make about 8 calls to the 800 number for complete the transaction. If you need more info, check the extensive notes on this rental.
MICHAEL L