Make available online rentals if no one is indeed renting the trucks. On the app it would not let me rent a truck even though they were sitting there unreserved. The Gentlemen at the store was able to override that and allow me to rent from his location same day instead of going elsewhere.
ERICA Y
Indian Lakes Foodmart
(U-Haul Neighborhood Dealer)
Services dans cet établissement :
One-Way and In-Town® Rentals in Virginia Beach, VA 23464
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Évaluations des clients
- 3,0 - Cote moyenne des clients
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Vos précieux commentaires nous aideront à mieux vous servir.
I reserved a trailer for pick up at a different U-Haul location. Unfortunately they didn’t have the equipment I’d reserved. So I was diverted to this alternate location. While not a full service U-Haul store, these guys had what I needed and got me on the road quickly.
Patrick OWe reserved a 15 foot truck from the app. When we picked up the truck, the person managing the u-haul doesn’t even operate from the location. Instead they gave me a phone to speak to him through speaker. Not only did they not have the truck we reserved, we had to take the only truck left which was a 20 footer. And when we had to pay with card, we had to read the card number, expiration, zip code, and security code out loud on the speaker phone as other customers listen in. It was a gas station. Felt so unsecured about the whole operation. Just hope no one else was listening in to the credit card numbers.
Dave AThis location does not have the ability to check out rentals with the staff that work at the location, they call someone on their cell phone who actually processes the check-out of equipment. They did not have all of the equipment on my rental agreement, then attempted to tell me that it wasn't on there. I ended up having to find the equipment myself by calling Uhaul dispatch.
Ian ON/a.
Gildardo B