Have someone there that isn't rude and pushy. Have some sort of wifi so that customers can use the self return option. I couldn't use it and was charged a 20$ fee. Does the man working there get that. Money? Is he making extra off customers? I will NEVER use this location again and I will tell everyone I know not to go there.ROBERT H.
Moving Truck Rental in Waco, TX at Waco Wonder Wash WACO
(Concessionnaire U-Haul dans le voisinage)
One-Way and In-Town Local Rentals in Waco, TX 76701
U-Haul compte la plus grande sélection de camions et remorques de location locaux et à sens unique dans votre région. U-Haul offre un processus de déménagement simple lorsque vous louez un camion ou une remorque, ce qui comprend : remorques fermées, remorques ouvertes, remorques pour voiture et remorques pour motocyclette. Combinez vos efforts de déménagement en louant un camion et une remorque à U-Haul dès aujourd’hui!
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Not along your customer's to drive an hour with no compensation when it was no fault of their ownPatrick P.
drop off procedure signage was not legible, making a very difficult drop off process.Darin D.
I was charged for an extra day when truck was there on time and i have proof of the screenshots. Ended up charging an extra 100 to my card.isabella M.
Read my above comments please!Sara L.
Well I was given a wrong truck and over charged after specifically asking for a one way truckJASMINE W.
Everything was good. It just took a while for the verification process before getting the truck and after. Other than that great services, and very convenient to be able to pick up truck & drop off through the appLorena S.
Not having people to communicate with was horrible. We filled out everything on line and then there was more to deal with when we got there that we weren't expecting. Doing this automated instead of with people took 45 min before we got the truck once inside the parking lot and about an hour and a half to get it turned back in. Internet connection was bad, no lighting which makes it less safe. Our pictures took a very long time to download and we were so tired. I have always loved U-haul. This has been my first disappointing experience. I miss having people to talk to.Shelly S.
Our pickup experience was exceptional. Location is in an industrial area but the service was absolutely above and beyond. If we ever needed UHaul again in the Waco area, we would go back to this location in a heartbeat!Richard A.
Not the best area. There are better locations to get to and feel safe.Darrin B.
Please clean deeply your truck especially with Covid season. Also have the maintenance of your truck. Breaks is not good.Bulent S.
Paid twice for the truckRaymond M.
Never met anyone and no one ever answered the phone even during business hours.Kedzie J.
First of all I was oversold on the truck I needed. I was told there was not any smaller trucks. When I got to the location there was smaller trucks not being used. Then the truck I was suppose to pick up wasn't there. I had to wait another hour and a half on the phone for UHaul to assign me another truck. My main concern is they charged my mom's credit card for the final bill. Several different made up charges. I was charged $19.80 for one mile over. Since my pick up time was later in the day (due to the original truck not being there) I was charged for an extra day. ALSO the location I returned the truck to didn't even show up on GPS. I wasted a bit of gas finding the drop off location. So the final bill was an additional $260.58 which they charged my mother for. I disputed most of the charges thru email but had no success. I finally got a hold of customer service thru there 800 number and was told I would be receiving a $40 reimbursement through u.s. mail by check in 2 weeks. I never received it. I called the 800 number back after two weeks and was told the check was never sent. I was then told it would be easier to put the money back on the credit card. But my mom has canceled those credit cards due to this situation. So they were unable to issue back on card. I was told to wait two business days for a phone call and never received one. I've called back and have been told to wait another two days for a phone call. NOW I feel like the $40 is very insignificant but I want to get at least what i was promised.MARCUS S.
This is a drop off location, self help and has no interaction with the customer.Philip H.
They guy was great! Told me how i could return the truck at anytime and how to do it. It was contactless as well!ROBERT LEE E.
We did not get our truck at guaranteed time and Manager was very rude in helping out. We never got $50 back since our first time to pick up was 9 and we didn't get truck til 11:30ish.Gilbert O.
Scary neighborhood. Lot/ building in extremely poor condition. Felt very unsafe especially since it was unmanned. Lock wouldn't open. Took almost 20 minutes to get help to get a truck that the lock worked. The no contact procedure was more of a pain than going in and talking to a human.JIMMY DALE G.
I had to guess the combination on the lock in order to get my keys to the vehicle. The doors didn't close very well on the truck.Josh B.
My experience was a complete nightmare! I was not told I was being sent to some abandoned lot where I would have to spend 1 hour using phone internet in order to sign up for an account and go through the insane maze puzzle that was trying to figure out how to find my truck. I ended up stranded in an abandoned "do it yourself" Uhaul parking lot, 7 months pregnant, in 100 degree heat. I thought I was being sent to a regular Uhaul office where you have air conditioning and sign some papers and are on your way. Then to find I was essentially doing their job (inspecting the truck, taking pictures, uploading pictures of documents and photos of myself) in 100 degree heat while still paying full price?!?!?!?! I had to pay over $30 I didn't have to Uber myself back home so I didn't die of heatstroke in a parking lot. They put me and my baby's life at risk, and I am appalled at my experience.Sara H.
Location was fine. Online rental/pickup was abysmal. Sent all of the requested photos from the comfort of my car. Get out into the summer heat and stupid app asks me to repeat everything I have already done. Take a selfie, take picture of license (both sides) then asks me to do it all over again. Prefer a actual location with actual employees rather than this klunky automated stuff.MACE B.
It looks like a dangerous abandoned store. No one was around.David H.
it would have been nice if there were some kind of attendant there, who could at least witness if any issues arise.Godlove Z.
No office, just a parking lotKelli E.