Train personal in using the system and to explain contract to customer. It's better if a customer it told about extra fees vs. "here's your contact." It shouldn't be the customer's job to read all of the fine print. The customer is too busy with the situation they're dealing with that hand for which they're renting the truck. That daily insurance fee was BS but okayNATALIA B.
Moving Truck Rental in West Point, VA at Modr's Service Center
(Concessionnaire U-Haul dans le voisinage)
Pour nous contacter
West Point, VA 23181
Services dans cet établissement :
- Lun - ven : 8h am à 5h pm
- Sam : 8h am à 12h pm
- Dim : fermé
Heures d'ouverture spéciales
- 4/24/2021: Fermé
- Retour client 24 heures
One-Way and In-Town Local Rentals in West Point, VA 23181
U-Haul compte la plus grande sélection de camions et remorques de location locaux et à sens unique dans votre région. U-Haul offre un processus de déménagement simple lorsque vous louez un camion ou une remorque, ce qui comprend : remorques fermées, remorques ouvertes, remorques pour voiture et remorques pour motocyclette. Combinez vos efforts de déménagement en louant un camion et une remorque à U-Haul dès aujourd’hui!
Services supplémentaires à cet emplacement
Évaluations des clients
- 4 Average Customer Rating
Let us know what you think.
Your valuable feedback will help us serve you better.
The truck was clean and the customer service was friendly and efficient. Best experience ever with UHaul.KIM DENISE P.
The only problem I had was the breaks would jump when I first applied them. I let the Ann Arbor location know of the issue.PATRICIA T.
UHaul on N Arthur Ashe Blvd was horrible..Nothing was in order as it should be rude employee I had to move within the next day it's sad that I had to drive 45 minutes to West Point for decent service in total I paid 550 dollars to move and didn't receive any discount for the horrible experience I had with UHaul I will not ever recommend UHaul at N Arthur Ashe Blvd to no one ever most horrible experience I've had by the grace of God I was able to move I had a 6 hour drive and I had to drive 45 min to West Point where I recieved excellent service... This is truly sad in the future I don't think I want to use UHaul but each state is differentKIERAC J.
No improvement necessary, I have used this location a half dozen times each time has been great experience, very knowledgeable personnel they take the stress out of moving!KAREN BRIDGET C.
The ladies there did an incredible job!!!Danilo C.
Next time y'all say roadside assistance is included please tell your customers that getting pulled out of a yard is NOT included! No one plans on getting stuck in their yard things happen! No need to charge them 100 to be pulled out like they did it on purpose! I will never use uhaul again and I won't be referring y'all to a friend!Amy A.
Customer service was great!RONNIE ROYAL M.
Gas level when I received vehicle was 3/8 full. I returned it 3/8 full. Receipt says I returned it 1/4 which is not accurate. Modr's charged me $3.50/gallon (when they own the gas station and it's 2.90's currently). If I was smart I would have taken pictures. Next time I'll use a different service. I also swept out the back before use because it had screws and trash.JOSHUA P.
Thank attendant was the best uhaul attendant that I have run across. Very helpful and friendly.Kristen H.
Friendly, helpful and an experience made easy.Bev H.
Lady who filled out paperwork was friendly and young man who checked out and brought truck to the front was also helpful and friendly.BRENDA DIANNE B.
Very friendly and very helpful with trying to make things right.Jacob E.
Joyce was fantastic!EDWARD VANCE Y.
Improve customer service from your main office. I could not communicate with the offices near me. I just happen to know the business owners in West Point, Virginia.LONNIE JAMES H.
No problems with them as it was just a drop off.Gary H.
The staff are very friendly and will help in every way possible.John B.
Quick & easy check-in.susan T.
Joyce at this location is great! Fantastic customer serviceDavid H.
Drop off area was muddy due to all the recent rainMichael P.
Make the website more employee friendly and maintaining the websites operation for the employee and customer. When I was there the website went and she had trouble returning my truck because of the website being down and not running.sean S.
Clean windowsThomas D.
Friendly professional service.Jerry P.
Everyone was so nice and they made the whole process so much easier.Robert M.
The lady at counter was so kind and gracious I told her if I received a customer survey I would let the organization know how kind she was to me and man who helped hook up trailer PLUS she was with us while time and helped pick up trailer to hook on 2â€ ball.pat L.