No truck was there upon arrival and no one was at the location even though it was during open hours - door was locked. When checking in online, it said to go inside for assistance since a vehicle had not been assigned. Later came to find out the individual never came to return the truck we had rented for that day, but was never notified.Andrew G.
Moving Truck Rental in Wheeling, IL at New Age Truck & Equipment Rental
(Concessionnaire U-Haul dans le voisinage)
One-Way and In-Town Local Rentals in Wheeling, IL 60090
U-Haul compte la plus grande sélection de camions et remorques de location locaux et à sens unique dans votre région. U-Haul offre un processus de déménagement simple lorsque vous louez un camion ou une remorque, ce qui comprend : remorques fermées, remorques ouvertes, remorques pour voiture et remorques pour motocyclette. Combinez vos efforts de déménagement en louant un camion et une remorque à U-Haul dès aujourd’hui!
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Évaluations des clients
- 3 Average Customer Rating
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1. The return address on your U-HAUL website and app is not correct. Your info says 1712 SOUTH Wolf Rd, Wheeling IL. The actual address is 1712 NORTH Wolf Rd, Wheeling IL. This caused us delay in returning truck because the GPS could not find SOUTH because it does not exist. 2. The drop-off site is a private business that does not have any U-Haul signage visible from the street or in the parking lot. 3. The drop locatin owner or manager, Max, texted us with his phone number. We . , who was very nice and helpful.Graig G.
I was scheduled to check in at 7:00am through the mobile app. When I arrived, I didn't see the truck in the front or side and when I was trying to use the mobile app to check in, it was saying that I needed to call Customer Service. I called Customer Service and was transferred back and forth between 3 people with 10-15 minutes waiting period before someone was able to officially help me. Apparently, the person who called the day before to confirm my reservation put in the wrong time to 7:45am so that's why the app wasn't allowing me to check in. However, my reservation was not updated. Please make improvement to the waiting time in Customer Service and the mobile app.Athena L.
This location was given to me because I had to drop it off in the evening. The place was closed due to the time I arrived. The App did not work to be able to leave it per those instructions.GREG P.
Was not very pleased when received a confirmation, and then that confirmation was changed unbeknownst to me until I receive a email. Also was charged $30 for gas when only drove 50 miles !Ron W.
The rental process was easy from start to finish. All personnel involved were helpful and courteous.David H.
Everything was okRichard H.
The office was a mess, the Uhaul personnel was OK but seemed as if he was not interested, When I picked up vehicle he did not wait to see if I had any questions.Neal G.
Not all the equipment I originally ordered was in the truck. Someone called me just before I was to pick it up to let me know.Michael R.
Clean up the facility. It is truly a dump.David M.
Only a small sign on the building that was not visible through a row of trees along the road. There were no trucks or trailers visible so as to indicate the presence of a drop off sitekeith M.
The receptionist was not friendly and kind. I returned the truck within an hour, but I was billed as a rental fee for 2 hours and I could not negotiate that I returned earlier than planned because there was no reception at the office.Tamaki S.
Great service!!!darina L.
I returned it after hours and the app was great with the exception of having to switch back and forth from the app to my camera to take pics. If I had a list of pics required I could have done it all at once, vs continuing to go back and forth, sometimes needing to reenter data, because of the switching, or opening up the truck and starting it.James S.
AWSOME location, they contacted me in advance to insure a great rental experience!James M.
Great experience, thank you!Ellyn Z.
My wife and I rented a total of 5 UHaul truckes in the summer of 2016 from Max Lyuksemburg on Wolf Rd. in Wheeling, IL. His phone number is 847-796-1149. It was a real pleasure working with Max. He made our moving experience affordable and memorable. Max was polite, professional, and a real go-getter. I highly recommend renting UHaul trucks from Max. Thank you, Max, for helping to make our moving experience a piece of cake!donald K.
Fix the street coming to get inAnthony D.
No commentsSandeep T.
Max was extremely professional and accommodating. This was the best experience ive ever had with your company. I'll continue to be a cheerleader for U haul. Thank you!Peter M.
The truck was absolutely bad. There cigarette ash on the dashboard. I couldn't breathe properly in the truck without open the windows in 33F temperatures outside. Nothing wrong with the location but truck needs to be maintained.Yuvaraj C.
I showed up at the location where I had made the reservation and was told they didn't have my reserved equipment. The truck was at a location 20 miles away!! WHY MAKE A RESERVATION? absolutely unacceptable! No excuses!John A.
Nice Small, Friendly location.DOLORES G.