The people running the shop are very nice. However, the truck was very dirty, both in the back and also inside the truck. Somebody had spilled something and didn't clean it up and there was construction debris, drywall, dust, maybe, in the back of the truck. It had to be swept out in order for us to put our furniture in there.
Christine DeSanti
Midway Party Store & Gas Station
(U-Haul Neighborhood Dealer)
Services dans cet établissement :
One-Way and In-Town® Rentals in White Cloud, MI 49349
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We had an issue with the amount charged and initially customer service could not assist. The issue stemmed from mileage and refilling the gas tank. We reserved for after hours with online pick-up. uploaded a photo but we no longer had access and CS said they could not review or provide us information or a the picture we had taken. We had to file a dispute. They were expedient in a resolution - within 12 hours, which I found impressive. The online, after hours pick up was extremely convenient.
John HerrigesOur rental had a check service light on, the passenger low beam headlight was out and the steering wheel pulsated. When applying the brakes. Our rental location was changed a few days before pick up. Overall not a great experience.
Bruce AndresHorrible locationeto self check-out and check-in. There's very little cell reception and no wifi so uploading pictures take forever. Multiple times thebuploada times out and I had to start over. Also, if I opened the contacts on my phone to look for my alternate driver's phone number, the U-Haul website would glitch and make me start over. Overall check-in and check-out process took 3-4 times longer than it should have.
STEVE CAMPBELLFirst of all- I was notified less than 24 hours in advance that I could no longer pick up my truck from Big Rapids at 9am (5 min from my house) that I reserved a month and a half prior. I had to drive a half hour out of my way to White Cloud where they didn't open till 10am (I am now an hour and a half from the time I planned to start moving a month and a half ago). The guy who was authorized to rent the truck to me (Ruble) didn't arrive until 10:30AM. Now I am 2 hours late because he was late. THEN, he told me I had to wait LONGER to get the truck because the UHaul website was down. At this point I am angry and tell him I need the truck right now. He took my info and told me I could take it and he would call back when the website was up and running (after much heated deliberation with him). NOW I have to drive another half an hour back to my house to start moving, Ruble did not call me till an hour later. Did he expect me to wait THAT long? All in all, I was 3 hours behind on my move because of the incompetence of UHaul, and especially the Midway Party Store. I was planning on using UHaul for my cross country move coming up in October, but now I probably will not.
Ericka Mac