Check in and out was a NIGHTMARE!!!!! I will NEVER rent from uhaul again!!!! the phone check ins were ridiculous!!!! And the location didn't check the truck in till 36 hours AFTER it was dropped off!!!!
ROBERT R
Cappys Automotive
(U-Haul Neighborhood Dealer)
Services dans cet établissement :
One-Way and In-Town® Rentals in Whitinsville, MA 01588
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The rental location was moved to Cappy's to "ensure equipment availability." When I arrived, the truck was missing the moving blankets and the furniture dolly. When I approached the worker at Cappy's, I was dismissively told that they don't work for U-Haul and don't have the supplies there. He did take the time to try to remove the charge for the missing supplies, but was unable to.
Bryan BIt was an after-hours drop off so I didn't go inside and there were no personnel. But it was easy to park in a spot and the key drop box was easy to find.
SUSAN ANo one to assist set up with trailer to my Jeep. Tongue weight had to be close to 200#, and it was laying on the ground. I had to find scrap wood to block it up little by little. The trailer was stored in a pond of water. Oxford U-Haul had to help remotely. Overall it took over an hour to rent the small box trailer that I did all myself.
Steve PI was unable to complete check out online. For whatever reason the app would not allow me to choose the rental location. It provided 20 other local places but my location was not an option. Had I arrived after closing I would not have been able to check out and retrieve the key. The return process went smoother but asking the customer to submit multiple pictures when it is pouring rain proved frustrating.
Richard G