I paid for a dolly but did not receive one.
Zaid F
Esso on Erie
(U-Haul Neighborhood Dealer)
Services dans cet établissement :
Locations aller simple et locale® à Windsor, ON N9A3W6
U-Haul compte la plus grande sélection de camions et remorques de location locaux et à sens unique dans votre région. U-Haul offre un processus de déménagement simple lorsque vous louez un camion ou une remorque, ce qui comprend : remorques fermées, remorques ouvertes, remorques pour voiture et remorques pour motocyclette. Combinez vos efforts de déménagement en louant un camion et une remorque à U-Haul dès aujourd’hui!
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Évaluations des clients
- 3,0 - Cote moyenne des clients
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Avis vérifiés des clients
Chaque avis est lié à une véritable U-Haul réservation ou contrat.
Comment U-Haul Fonctionnement des avisThe truck has mechanical problem if that gets fixed then it will be better, but overall, it was good
Hanna AThey take more than 20 min to bill me out. The vehicle was not that bad but not in extremely good condition because I had booked one before and this one was not as good as my previous experience . But the worst part was the staff working there. None of them were trained, they gave me their phone and the Owener had a chat with me on call. And at last, which billing me out, they took more then 20 minutes. Besides of that, I don’t understand why do I have to give me credit card number with security code to anyone. The cashier took my card as If it was his, and told my card details to the Owener on call. That’s not acceptable at all. I was in hurry and in no mood to fight , I just wanted to get my thing done. Overall , it was a very bad experience with the staff. Very unprofessional!
Dhruv MThey didn’t look up my order when I got and tried to sell me a new order, probably to get more commission or something. I had to call U-Haul and then all of a sudden the gas station attendant said the owner was logging in and magically they found my order. The truck didn’t come with the utility dolly I ordered, so I had to call U-Haul logistics. The U-Haul logistics person sent me down the street to the nearest U-Haul outlet which was another gas station that didn’t have a utility dolly either, only a furniture dolly which wouldn’t work for what I needed it for. I had to drive to a third U-Haul location to get the Utility Dolly, and then I had to return it so the same location at the end of the day which was different from where I was dropping the truck off. The truck was dirty on the floor in the back. Overall, this experience was poor.
Brian MHonestly the check in/out process was a bit chaotic. The gas level wasn’t anywhere near half when I got the car which we had to deal with and it was anything but a normal uhaul check in process. It was fine, assuming I don’t get any surprises with my bill, but it confirmed why I’d rather rent from one of the main store locations in the future.
Bradley C